Remote Senior Sales Operations Leader

Samsara; Pachuca; A distancia; MXN 1,651,000 - 2,203,000; Jornada completa

Descripción de la vacante

A leading tech company is seeking a Senior Manager of Sales Operations to support their North America Sales team. This role involves managing a team of Sales Ops Coordinators, improving sales processes, and driving customer satisfaction. An ideal candidate will have over 10 years of experience in Sales Support roles and must be bilingual in Spanish and English. This is a remote position available to candidates near Mexico City.

Servicios

Competitive total compensation package

Health benefits

Flexible working model

Formación

• 10+ years of experience in Sales Support or Customer Support.
• 4+ years as a people leader.
• Experience managing large support teams.
• Deep expertise in key sales operational processes.
• Comfortable with ambiguity.

Responsabilidades

• Manage sales support activities and ensure best-in-class AE satisfaction.
• Coach and develop team members.
• Lead strategic initiatives to improve sales efficiency.
• Develop KPIs to measure sales performance.
• Establish strong cross-functional relationships.

Conocimientos

Excellent communication

Critical thinking

Project management

Bilingualism in Spanish and English

Educación

Bachelor's degree or higher

Herramientas

Salesforce

Zendesk

Excel/Google Sheets

Descripción del empleo

A leading tech company is seeking a Senior Manager of Sales Operations to support their North America Sales team. This role involves managing a team of Sales Ops Coordinators, improving sales processes, and driving customer satisfaction. An ideal candidate will have over 10 years of experience in Sales Support roles and must be bilingual in Spanish and English. This is a remote position available to candidates near Mexico City.