puestos de Risorse Umane en Gran Bretaña

Business unit Direzione generale

Sedi Italia/Roma

Job Title: Rooms Division Manager
Reports to (position): Hotel Director

JOB SUMMARY

The Russotti Gestioni Hotels Spa company, for its Rome Marriott Park Hotel, is looking for a Rooms Division Manager.
The Rooms Division Manager is responsible for the management and coordination of all Rooms area departments (including Front Office, GEX, Maintenance and Housekeeping) and managing staff. He/She plans, develops, implements and evaluates the quality of property’s guest rooms, ensuring that standards and procedures are being followed.
The ideal candidate will lead a specific team while assisting with meeting or exceeding property goals. The position ensures that the Rooms division meets the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department.

CANDIDATE PROFILE

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major;
• 2 years experience in management roles in guest services, front desk, housekeeping, management operations, or related professional area in medium-big sized hotels;
• Good knowledge and experience of MS Office with excellent knowledge of Excel and experience with related management software such as Opera;
• Excellent English language knowledge (B2 level).

CORE WORK ACTIVITIES

Supporting the Management of Rooms Division Activities

• Champions the brand’s service vision for product and service delivery.
• Communicates a clear and consistent message regarding departmental goals to produce desired results.
• Monitors expected arrivals and departures.
• Runs and reviews critical information contained in Rooms division reports.
• Understands night audit procedures and is able to comprehend and utilize reports as necessary.
• Understands and complies with loss prevention policies and procedures.
• Assists in ensuring the property’s crisis management plan is followed as applicable.

Managing Profitability

• Analyzes service issues and identifies trends.
• Works with Rooms division teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
• Reviews and audits expenses.

Managing Revenue Goals

• Reviews reports and financial statements to determine Rooms division performance against budget.
• Reviews Rooms division occupancy & rate, wages and controllable expenses.
• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

Ensuring and Providing Exceptional Customer Service

• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
• Reviews guest feedback with the leadership team and ensures appropriate corrective action is taken.
• Creates an atmosphere in the Rooms division that meets or exceeds guest expectations.
• Responds to and handles guest problems and complaints.
• Stays available to solve problems and/or suggest alternatives to previous arrangements.
• Interacts with guests to obtain feedback on product quality and service levels.
• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing and Conducting Human Resources Activities

• Ensures employees are treated fairly and equitably.
• Ensures that regular, ongoing communication is happening in the Rooms division (e.g., pre-shift briefings, staff meetings).
• Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
• Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

Our offer:

• Competitive salary in a collaborative and inclusive environment;
• Professional growth and development opportunities within the Marriott network;
• Direct employment with the company under permanent contract in accordance with the Federturismo AICA National Collective Labor Agreement (CCNL).

Please send your resume, accompanied by photos and authorization to process personal data in accordance with the General Regulation on the Protection of Personal Data EU 2016/679.