Jobs in Jakarta, Malaysia

Join a thriving company at the forefront of the E-Commerce industry, dedicated to empowering diverse brands—from well-established names to emerging stars—by delivering exceptional Customer Service solutions. As we continue to expand, we are seeking a detail-oriented and proactive Onboarding Coordinator to streamline the onboarding process and ensure every new hire feels supported and set up for success.

As an Onboarding Coordinator, you will play a pivotal role in our team by:

• Leading the end-to-end onboarding process for new hires, ensuring they are informed, prepared, and aligned with their roles.
• Guiding new hires through onboarding tasks, including live training sessions and necessary paperwork.
• Collaborating with the Customer Success Manager to support onboarding for agents and clients, ensuring seamless transitions.
• Providing progress updates to the Team Lead and Recruitment Manager to keep everyone aligned.
• Assisting with client onboarding tasks when required.

• Experience:
  • 1–2 years in Customer Service Onboarding.
  • 3–5 years in the BPO Customer Service industry.
  • Virtual Assistant experience is a plus.
• Skills:
  • Proficient in E-Commerce tools like Gorgias, Shopify, Zendesk, Re, and Freshdesk (Required).
  • Knowledge of CRM and project management tools such as HubSpot and Monday.com.
  • Strong written and verbal communication skills.
  • Exceptional organizational skills, with a sharp eye for detail.
  • A self-starter mindset with the ability to coach and engage others effectively.
• Technical Requirements:
  • Internet: DSL, Cable, or Fiber connection (20 Mbps minimum).
  • Tools: Proficiency in Gmail and Slack.

• Competitive Pay: $5 USD per hour.
• Benefits: Paid Time Off, Health, and Dental Insurance.
• Flexibility: Permanent, full-time remote setup.
• Bonuses: Year-end bonus and performance-based recognition.
• Growth Opportunities: Be part of one of the fastest-growing startups in E-Commerce.
• Supportive Culture: Work with a high-performing and inspiring team in a collaborative environment.

Your contributions will directly shape the success of our company and the brands we serve. This is your opportunity to grow professionally while making a meaningful impact.

1. Copy and paste this link into your browser: bit.ly/tponbsp
2. Use the application code: JAZZHR

Applications submitted via the provided link will only be considered.

Take the next step in your career and join a team where your skills and passion truly matter. Apply now!