Postes à Bekasi, Indonésie

Job Description:

• Handle pre-sales and after-sales inquiries via call and email
• Manage customer inquiries, consultation request, order tracking, and complaints
• Ensure service quality meets SLA/KPI targets
• Communicate clearly and professionally in every interaction

Minimum Qualifications: Our client in the logistics industry is looking for Customer Service to support their international operations.

We are hiring 10 agents consisting of 6 English speakers and 4 Spanish speakers.

This role requires night shifts, but don't worry, you will be working remotely while connecting with clients worldwide.

As a Customer Service, you will handle customer inquiries, provide accurate information, and ensure a smooth pre-sales and after-sales experience. You will play a key role in maintaining customer satisfaction and supporting daily logistics operations.

Qualifications:

• Diploma or Bachelor's degree in any major
• Fluent in English is a must; fluent in Spanish will be placed in roles that require it
• Minimum one year of experience in the logistics industry
• Strong resistance to pressure and ability to stay motivated under challenging situations
• Strong sense of responsibility, attention to detail, and excellent communication skills
• Comfortable working in a remote environment and on night shifts

The Company will not ask for any form of payment during the recruitment process. Please report to us immediately, if you are invited for an interview and asked to make a payment with a sum of money.

• Senin: Pagi, Siang
• Selasa: Pagi, Siang
• Rabu: Pagi, Siang
• Jum'at: Siang, Pagi
• Minggu: Pagi, Siang

• Senin: Pagi, Siang
• Selasa: Pagi, Siang
• Rabu: Pagi, Siang
• Jum'at: Pagi, Siang
• Sabtu: Pagi, Siang
• Minggu: Pagi, Siang

Customer Service Online

• Good attitude and good learner

Responsibilities:

• Supervise daily operations and agent performance,
• Maintain intensive communication with the client and internal BPO manager to ensure alignment and performance.
• Prepare and submit operational reports on an hourly, daily, weekly, and monthly basis.
• Create and manage agent and team leader shift schedules.
• Develop and support agents through regular briefing, coaching, and performance reviews.

Qualifications:

• Minimum education: Diploma (D3) or Bachelor's Degree (S1) in any field.
• Minimum 1 year of experience as a Team Leader in tier 1 and tier 2.
• Familiar with team monitoring and performance management.
• Strong analytical thinking and problem-solving skills.
• Proficient in Microsoft Excel for reporting and scheduling purposes.

Job Description:

We are seeking a customer-oriented service representative to act as a liaison, provide product/services information, and resolve any emerging problems that our customers might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibilities:

• Handle Customer Inquiries by Chat, Email and Social Media.
• Provide Customers about Product and Service Information.
• Identify and Escalate Priority Issues.
• Documenting All Call Information According to Standard Operating Procedures.
• Updating customers profile into computer.
• Conduct customer surveys to ascertain level of customer service.

Requirements:

• Have experience as CS in handling customers through digital media such as live chat and or social media for a minimum of 1 year.
• Willing to work in Shifting Schedule including weekend and Public Holiday.

Benefits: Competitive salary, fun office, career path, and diversity environment.