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Country Head Customer Success
Job summary
A leading recruitment firm is looking for a Country Head Customer Success to oversee enterprise clients in Indonesia. This senior leadership role involves driving value realization, customer growth, and building long-term partnerships. The ideal candidate will have over 10 years in Customer Success or Account Management within B2B SaaS/Tech, alongside strong strategic and leadership skills.
Qualifications
- 10+ years of experience in Customer Success, Account Management, or Strategic Partnerships (B2B SaaS/Tech).
- Proven success in managing enterprise clients and leading teams.
Responsibilities
- Build and strengthen C-level client relationships.
- Lead and mentor a team of Customer Success Managers.
- Drive adoption, retention, and expansion of our platform.
Skills
About the Role
Our client is looking for a dynamic Country Head Customer Success to lead our strategic customer relationships in Indonesia. This senior leadership role will oversee enterprise clients, drive value realization, ensure customer growth, and build long-term partnerships.
Key Responsibilities
Build and strengthen C-level client relationships.
Lead and mentor a team of Customer Success Managers.
Drive adoption, retention, and expansion of our platform.
Act as the executive sponsor and main escalation point.
Represent the customer voice and influence product & service strategy.
What Were Looking For
10+ years of experience in Customer Success, Account Management, or Strategic Partnerships (B2B SaaS/Tech).
Proven success in managing enterprise clients and leading teams.
Strong strategic thinking, leadership, and communication skills.
Customer-first mindset with focus on business outcomes.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.