English Customer Service Agent

Concentrix; Surakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A customer service company in Surakarta is seeking an English-Speaking Customer Service Agent to support UK market customers via live chat. The ideal candidate should have at least one year of experience in customer service, preferably in e-commerce, and possess excellent English skills. This role requires working on a rotational schedule to support UK business hours.

Qualifications

• Minimum 1 year of experience in customer service, preferably in e-commerce.
• Understanding of UK English nuances.
• Comfortable with 24/7 rotational shifts.

Responsibilities

• Provide high-quality customer support via live chat.
• Respond to inquiries about products and orders.
• Troubleshoot and resolve customer issues.
• Maintain accurate records of customer interactions.
• Ensure customer satisfaction with friendly experiences.

Skills

Excellent English proficiency (minimum B2 level)

Customer service experience

Strong problem-solving abilities

Multitasking

Attention to detail

Job description

Are you a customer service pro with a passion for e-commerce and excellent English? Join our growing team in Surakarta as an English-Speaking Customer Service Agent!

You'll be the primary point of contact for our UK market customers, handling their inquiries, orders, and issues via live chat. If you have at least 1 year of related experience and thrive in a fast-paced environment, we want to hear from you!

What You'll Do:

• Provide high-quality customer support via live chat for our UK e-commerce customers.
• Respond to inquiries about products, orders, shipping, and returns.
• Troubleshoot and resolve customer issues efficiently and professionally.
• Maintain accurate records of all customer interactions.
• Ensure customer satisfaction by providing a friendly and helpful experience.

What We're Looking For:

• Excellent English proficiency (minimum B2 level), both written and verbal, with an understanding of UK English nuances.
• At least 1 year of experience in customer service, preferably within e-commerce or a live chat environment.
• Strong problem-solving and multitasking abilities.
• Exceptional attention to detail and accuracy.
• Comfortable working on a rotational 24/7 shift schedule (including nights, weekends, and public holidays) to cover UK business hours.
• Willingness to work 5 days a week.
• Based in or willing to relocate to Surakarta.