English CS (Permanent Night Shift)

Concentrix; Daerah Istimewa Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A customer service company is hiring for a full-time Customer Service role in Yogyakarta. This position involves providing customer support and ensuring customer satisfaction through live chat. Candidates should have a diploma or bachelor’s degree, strong customer service skills, and good English proficiency (minimum B2). Fresh graduates are encouraged to apply. This role requires fixed night shifts and is onsite at Lippo Mall.

Qualifications

• Customer Support, Customer Satisfaction, and Customer Service skills.
• Fresh graduates are welcome to apply.
• Experience in enhancing Customer Experience required.
• Good proficiency in English is a MUST, minimum B2 level.
• Ability to work fixed night shifts.
• Willing to work onsite in Lippo Mall, Yogyakarta.

Responsibilities

• Provide customer support and ensure customer satisfaction in live chat.

Skills

Customer Support

Customer Satisfaction

Strong communication skills

Interpersonal skills

Proficiency in English (minimum B2)

Education

Diploma / Bachelor’s degree

Job description

Job Description :

• This is a full-time on-site role for a Customer Service - Permanent Night Shift position at Concentrix in Yogyakarta. The role involves providing customer support and ensuring customer satisfaction in live chat.

Requirements:

• Diploma / Bachelor’s degree holder.
• Customer Support, Customer Satisfaction, and Customer Service skills and Fresh graduates are welcome to apply.
• Experience in enhancing Customer Experience.
• Strong communication and interpersonal skills.
• Good proficiency in English is a MUST, minimum B2 level.
• Ability to work fixed night shifts.
• Willing to work onsite on our Yogyakarta Office in Lippo Mall.