RETENTION AGENTS (FR) [BALI]

Blue Ads Media Group Ltd.; Provinsi Bali; On-site; IDR 668.002.000 - 1.002.005.000; Full time

Job summary

A dynamic company in Bali is seeking a French Retention Agent with at least 11 years of experience. The ideal candidate will have strong communication skills in French and English, along with proven abilities in customer retention strategies. Responsibilities include managing client relationships and addressing concerns to improve customer satisfaction. This position is perfect for candidates who can work independently and as part of a team.

Qualifications

• Minimum of 11 years of experience in a similar retention or customer service role.
• Fluency in French and excellent communication skills in English.
• Strong problem-solving and interpersonal skills needed.

Responsibilities

• Manage and retain existing French-speaking clients through proactive communication.
• Address customer concerns and resolve issues efficiently.
• Develop and implement retention strategies tailored to client needs.
• Collaborate with sales and customer support teams.

Skills

Fluency in French

Excellent communication skills in English

Strong problem-solving skills

Interpersonal skills

Ability to work independently

Ability to work as part of a team

Job description

About the job RETENTION AGENTS (FR) [BALI]

Job Title: French Retention Agent
Location: Bali

Job Summary:
We are seeking experienced French Retention Agents with a minimum of 11 years of relevant experience to join our dynamic team in Bali. The ideal candidate will possess exceptional communication skills, a customer-focused attitude, and a proven track record in retention strategies.

Key Responsibilities:

• Manage and retain existing French-speaking clients through proactive communication
• Address customer concerns and resolve issues efficiently to maintain satisfaction
• Develop and implement retention strategies tailored to client needs
• Collaborate with sales and customer support teams to maximize customer loyalty
• Document interactions and outcomes accurately in CRM systems
• Achieve retention targets and contribute to overall customer satisfaction goals

Qualifications:

• Minimum of 11 years of experience in a similar retention or customer service role
• Fluency in French and excellent communication skills in English
• Strong problem-solving and interpersonal skills
• Ability to work independently and as part of a team
• Experience in customer retention in a high-volume environment is preferred

Note:
Only applicants who pass the initial screening will be contacted for further steps.