Country Head Customer Success

Talent Search Recruitment - Indonesia; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading recruitment firm is looking for a Country Head Customer Success to oversee enterprise clients in Indonesia. This senior leadership role involves driving value realization, customer growth, and building long-term partnerships. The ideal candidate will have over 10 years in Customer Success or Account Management within B2B SaaS/Tech, alongside strong strategic and leadership skills.

Qualifications

• 10+ years of experience in Customer Success, Account Management, or Strategic Partnerships (B2B SaaS/Tech).
• Proven success in managing enterprise clients and leading teams.

Responsibilities

• Build and strengthen C-level client relationships.
• Lead and mentor a team of Customer Success Managers.
• Drive adoption, retention, and expansion of our platform.

Skills

Customer-first mindset

Strategic thinking

Leadership skills

Communication skills

Job description

About the job Country Head Customer Success

Country Head Customer Success

About the Role
Our client is looking for a dynamic Country Head Customer Success to lead our strategic customer relationships in Indonesia. This senior leadership role will oversee enterprise clients, drive value realization, ensure customer growth, and build long-term partnerships.

Key Responsibilities

Build and strengthen C-level client relationships.

Lead and mentor a team of Customer Success Managers.

Drive adoption, retention, and expansion of our platform.

Act as the executive sponsor and main escalation point.

Represent the customer voice and influence product & service strategy.

What Were Looking For

10+ years of experience in Customer Success, Account Management, or Strategic Partnerships (B2B SaaS/Tech).

Proven success in managing enterprise clients and leading teams.

Strong strategic thinking, leadership, and communication skills.

Customer-first mindset with focus on business outcomes.