RETAIL OPERATION STAFF ( TEAM LEADER)

PT BERSERI LEWAT AROMA; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

Sebuah perusahaan ritel kecantikan sedang mencari Retail Operations Staff untuk mengawasi tim penjualan dan operasi toko. Tanggung jawab mencakup manajemen harian, pengendalian stok, layanan pelanggan, dan pengembangan strategi penjualan. Kandidat diharapkan memiliki gelar Sarjana dan pengalaman minimal 2 tahun di bidang yang sama. Keterampilan komunikasi yang baik dalam bahasa Indonesia dan Inggris diperlukan, serta kemampuan beradaptasi dengan lingkungan kerja yang cepat.

Qualifications

• Proven working experience for minimum 2 years in a similar role, preferably in beauty retail.
• Ability to plan, prioritize work, and delegate tasks effectively.
• Excellent communication skills in Indonesian and English; Mandarin is a plus.

Responsibilities

• Supervise and guide the sales team to achieve targets.
• Manage daily store operations according to SOPs.
• Control inventory and collaborate on forecasting needs.
• Ensure high customer service standards and resolve complaints.
• Prepare operational reports and conduct evaluations for improvements.

Skills

Leadership skills

Problem-solving skills

Communication skills

Analytical thinking

Interpersonal skills

Education

Bachelor's degree in Business/Fashion Marketing/Human Resources

Job description

Supervise and guide the sales team and other store staff to achieve sales targets and provide the best service to customers. Setting targets and delegating the targets to Sales Promotion / BA in charge.

Conduct performance assessments, provide feedback, and develop development plans to improve team competency.

Ensure all staff understand product knowledge and implement selling procedures in handling product.

Daily Operational Management

In charge of planning opening a new store and working closely with the Marketing team in terms of offline events or campaign.

Ensure all store activities run smoothly in accordance with established SOPs.

Supervise all operational activities including sales, customer service, inventory management, and administration.

Manage the visual appearance and merchandising of the store to always be attractive and in accordance with the brand image.

Stock and Inventory Supervision

Control and supervise inventory, ensure product availability

Conduct regular inventory and ensure the accuracy of stock data.

Collaborate with the warehouse team to forecast product needs.

Customer Service

Maintain high customer service standards by ensuring every customer has a pleasant and satisfying shopping experience.

Handle customer complaints quickly and effectively, and develop strategies to increase customer loyalty.

Sales Strategy Development

Input sales data and analyze market trends to develop effective sales strategies.

Propose and implement promotions or events that can increase sales and attract more customers.

Security and Compliance

Ensure the store is always safe by implementing strict security procedures.

Reporting and Evaluation

Prepare daily, weekly, and monthly operational reports covering sales, stock, and team performance.

Conduct periodic evaluations of operational performance and propose improvements needed to achieve efficiency.

Requirements

Minimum Bachelor degree, preferably majoring in Business/Fashion Marketing/ Human Resources or other related major.

Strong leadership and problem solving skills.

Proven working experience for minimum 2 years in the same role, preferably in BEAUTY RETAIL.

Proven track record of achieving sales target and managing multiple stores.

Ability to plan, prioritize work, and delegate accordingly.

Have effective leadership style with strong interpersonal and communication skills.

Good sense and awareness about industry-related market and customer.

Analytical and strategic thinking abilities.

Adaptable to fast-paced and changing working environment.

Willing to work mobile around Java Area.

Excellent communication skills, both in Indonesian or English.

Mandarin language skill is a plus.

BRAND: Verites & GoodPerfumeStudio

How many years' experience do you have as a Retail Operations Staff?