lavori da Support Engineer in località Regno Unito

JOB PROFILE DESCRIPTION

As an EDM Senior Support Engineerin Kainos, you’ll work to help us deliver high-quality technical support to external customers. In this role, you'll act as a bridge between support and product engineering — diagnosing complex issues, building internal tools, and driving service improvements. You’ll have the opportunity to take ownership of problems, contribute to system reliability, and mentor more junior team members.

This is a hands-on technical role for someone who thrives in a fast-paced environment, enjoys solving real-world problems, and values collaboration and continuous improvement.

Your key responsibilities will also include:

• Own the investigation and resolution of high-impact technical issues across EDM, working closely with engineering and customer-facing support consultants.

• Analyse root causes and propose long-term solutions to recurring technical problems.

• Act as a technical escalation point for complex support cases, guiding junior team members and support consultants as needed.

• Contribute to incident response efforts and help lead post-incident reviews and documentation.

• Partner with engineering, product, and DevOps teams to influence improvements in stability, reliability, and user experience.

• Document findings, solutions, and best practices in internal knowledge bases and runbooks.

• Post Deployment Services.

MINIMUM (ESSENTIAL) REQUIREMENTS:

• Experience working with Extend and/or Cloud technologies preferably AWS.

• Experience with working with web service technologies (REST, SOAP).

• Experience developing Extend applications.

• Strong development experience in working with Java/Node JS languages.

• Experience developing serverless AWS apps.

• Experience working with CI/CD pipelines.

• Experience developing & coding within agile delivery environments.

• Experience of having a great customer focus. Working to tight deadlines, making sensible decisions under pressure and taking a balanced view of customer demands and project commercials.

• Experience in providing application support and solving low/medium and complexproblems.

• We all work in teams here in Kainos - a proven ability of strong team skills, including taking direction from others, is crucial.

• Ability to deliver tasks within a giventimeframe.

• Ability to adapt and change to fluidprocesses.

DESIRABLE:

• Obtained HCM certification (valid).

• Maintain and enhance system observability (logging, monitoring, alerting) to prevent issues before they impact users.

• Obtained Extend certifications from an accredited body in your area of specialisation (must be valid).

• Have AWS certified Developer Associate certification.