Technical Support Engineer

Xact Placements Limited; Maidenhead; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company is seeking a hands-on Technical Support Engineer to join their Maidenhead team. This field-based role involves a mix of 1st and 2nd line support, installation of infrastructure and providing excellent customer service. Applicants should have robust experience and a proactive attitude.

Qualifications

• 3+ years in a technical support or network support role.
• Strong understanding of Windows Server 2012+ and Windows 10+.
• Experience supporting users remotely and on-site.

Responsibilities

• Provide 2nd line support across a range of clients and systems.
• Perform on-site installations and support as required.
• Document issues, solutions, and changes in service systems.

Skills

Troubleshooting

Customer Service

Problem-Solving

Networking Knowledge

Communication Skills

Tools

Windows Server

Active Directory

Microsoft 365

Meraki Devices

Sophos Firewalls

DrayTek

Job description

Technical Support EngineerLocation:Maidenhead, BerkshireSalary:£30,000 – £40,000

We are working with a successful Service Provider to find a hands-onTechnical Support Engineerto join their team in Maidenhead. This is a varied field-based role combining 1st and 2nd line network support with on-site cabling and infrastructure installation.

Key Responsibilities:

• Provide 2nd line support across a range of clients and systems
• Troubleshoot network, server, desktop, and cloud-based issues
• Support Windows Server, Active Directory, and Microsoft 365 environments
• Assist with networking tasks (switching, routing, firewall configurations)
• Configure and manage devices including Meraki, DrayTek, and Sophos firewalls
• Perform on-site installations and support as required
• Document issues, solutions, and changes in service systems
• Deliver excellent customer service and represent the business professionally on-site

Requirements:

• 3+ years in a technical support or network support role
• Strong understanding of Windows Server 2012+ and Windows 10+
• Hands-on experience with Active Directory, Group Policy, Microsoft 365, and SharePoint Online
• Good networking knowledge: DNS, routing, switching
• Experience supporting users remotely and on-site
• Excellent communication skills and a proactive, problem-solving mindset
• Full UK driving licence