IT Support Engineer

Mana Resourcing Ltd; Birmingham; Remote; GBP 42,000 - 49,000; Full time

Job summary

A leading company in AI-powered digital pathology software is seeking a Technical Solutions Engineer / IT Support Engineer to join their team. The role involves software configuration, troubleshooting, and customer interaction. The ideal candidate will possess strong IT skills and a proactive approach to problem-solving, with opportunities for career development in a progressive environment.

Benefits

Bonus

Pension

Income protection

Qualifications

• Experience as an IT engineer, Technical Solutions Engineer, or Application Support Engineer.
• Ability to work independently and take ownership of projects.
• Strong communication, organization, and problem-solving skills.

Responsibilities

• Configure and install software for customers.
• Troubleshoot software and IT-related issues.
• Advise customers on hardware and software configurations.

Skills

Scripting knowledge

Microsoft tools and application environments

Networking knowledge

Communication skills

Problem-solving skills

Diagnostic skills

Job description

Technical Solutions Engineer / IT Support Engineer

The COMPANY
With over 20 years of experience our Client are pioneers in AI-powered digital pathology software and services. They are the acknowledged global leaders in supplying this specialist software to the life sciences sector, allowing them to analyse and interpret slide images.

The ROLE
Due to an internal promotion they now require a Technical Solutions Engineer / IT Support Engineer to join their team. Working from home the Technical Solutions Engineer will be responsible for configuring and installing my Clients software for their customers.
Working from home the Technical Solutions Engineer will;
* Handle software-related requests
* Analyse software related issues and propose solutions
* Troubleshoot software
* Identify root causes of software problems
* Conduct software testing and installation
* Troubleshoots IT related issues
* Manage software and database migrations
* Advise customers on hardware and software configurations and implementation
* Develop customer relationships through professional and dependable interactions

The PERSON
The right Technical Solutions Engineer / IT Support Engineer
candidate will be an intelligent and dynamic individual who wants to develop their career further within this progressive organisation;
* Experience as an IT engineer, Technical Solutions Engineer, Application Support Engineer, etc.
* Scripting knowledge
* Comprehensive understanding of Microsoft tools and application environments
* Networking knowledge
* Strong communication, organization, problem-solving, and diagnostic skills
* At ease with showcasing solutions to various audiences, including engineers, developers, architects, IT managers, and executives
* Ability to work independently and take ownership of projects


Salary: £42,000 Starting salary
PACKAGE includes;
Bonus
Pension
Income protection
Etc.

Location: Working from home, living anywhere in the UK.
Suitable living locations include:
Cambridge
Peterborough
Nottingham
Northampton
Leicester
Birmingham
Leeds
Sheffield
Manchester
Liverpool
Bristol
Ipswich
Coventry
Wolverhampton
Edinburgh
Glasgow
London

Alternative Titles: Software Engineer, IT Solutions Engineer, Technical Software Engineer, IT Engineer, Applications Engineer, Application Support Engineer

Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike.
INAND1

Contact Information

Phone : [phone]

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