3rd Line Support Engineer

Xact Placements Limited; Princes Risborough; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A leading company in IT services is seeking a 3rd Line Support Engineer in Princes Risborough. This role involves providing expert technical support to schools across the UK, mentoring colleagues, and leading IT projects. The ideal candidate will have strong experience with Windows Server and a customer-first mindset, making a real impact in the education sector.

Qualifications

• Strong experience with Windows Server, AD, Hyper-V, and Office365/Azure.
• Excellent troubleshooting skills and confident decision-making under pressure.
• A customer-first mindset with great communication skills.

Responsibilities

• Provide 2nd & 3rd line support, acting as the main technical escalation point.
• Resolve complex IT issues, ensuring minimal disruption to school operations.
• Mentor 1st and 2nd line colleagues.

Skills

Troubleshooting

Communication

Teamwork

Tools

Windows Server

Active Directory

Hyper-V

Office365

Azure

Job description

3rd Line Support Engineer
Princes Risborough (Hybrid)
£35,000 – £40,000

We’re looking for a skilled and proactive 3rd Line Support Engineer to join a thriving IT services team supporting schools across the UK. This is a great opportunity to use your technical expertise to make a real impact in the education sector.

What you’ll do:

• Provide 2nd & 3rd line support, acting as the main technical escalation point
• Resolve complex IT issues, ensuring minimal disruption to school operations
• Mentor 1st and 2nd line colleagues
• Lead IT projects from planning to implementation
• Support internal networks and deliver staff training as needed

What you’ll bring:

• Strong experience with Windows Server, AD, Hyper-V, and Office365/Azure
• Excellent troubleshooting skills and confident decision-making under pressure
• A customer-first mindset with great communication skills
• A friendly, flexible, and team-oriented approach