Desktop Support Engineer (SC Cleared [EDF]) - Consultancy

Hamilton Barnes Associates Limited; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a leading IT consultancy as a Desktop Support Engineer. This role involves providing tailored desktop support and resolving issues within infrastructure services. Candidates must have proven expertise with Windows 10/11 and O365, along with active SC Clearance. The position offers a dynamic work environment with opportunities for growth.

Qualifications

• Proven experience supporting Windows 10/11 environments.
• Active SC Clearance required; willingness to travel.
• Hands-on experience with Intune and O365.

Responsibilities

• Support Windows 10/11 desktops and laptops.
• Manage incidents and troubleshoot hardware/software issues.
• Participate in BAU operations and support projects.

Skills

Problem-solving

Communication

Customer focus

Tools

O365

Intune

PowerShell Scripting

Antivirus management

Job description

Are you looking for an exciting new opportunity? Join one of the world's leading IT services, consulting, and business solutions organization. Founded in 1968, the company consistently ranks among the top global IT service providers. With a presence in over 50 countries, the company has built a reputation for delivering high-quality technology services across industries including banking, healthcare, telecommunications, and retail.

The leading consultancy firm is seeking for a skilled Desktop Support Engineer to join the team. Want to be part of a team that thrives in excellence? Feel free to reach out and apply today!

Responsibilities:

• Provide support for Windows 10/11 desktop and laptop builds, refurbishment, and application installations
• Deliver desktop/laptop support within MMD infrastructure, including resolving incidents and managing CMDB records
• Troubleshoot hardware, software, and O365 issues, and assist with user support including Exchange, printers, and Intune-managed devices
• Participate in BAU operations and support projects including device patching, antivirus deployment, and meeting room setup

Skills/Must have:

• Proven experience supporting Windows 10/11 environments, desktops, laptops, and tablets,
• Hands-on experience with O365, Intune, PowerShell Scripting, and antivirus/security management
• Strong problem-solving skills, with excellent communication and a customer-focused approach
• Active SC Clearance (mandatory) and willingness to travel across UK sites or work extended hours when required

Salary:

• £220 Per day