3rd Line IT Support Engineer – External customers

Ascent People Ltd; East Midlands; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading company in the IT sector is seeking a Senior IT Support Engineer. The successful candidate will work directly with clients, providing technical support across a modern IT environment, emphasizing customer service and teamwork. This role offers a competitive salary, flexible arrangements, and the chance to work with cutting-edge technologies.

Qualifications

• Experience with Windows Server 2016-2022 and Hyper-V required.
• Minimum 3 years UK work experience.
• Knowledge of networking and scripting (PowerShell) a plus.

Responsibilities

• Provide technical support for Windows Server, Hyper-V, and Office 365.
• Deliver excellent customer service and manage relationships.
• Monitor performance against service targets.

Skills

Communication

Technical support

Networking

Windows Server

Office 365

Azure

Active Directory

Tools

Hyper-V

VMware

Cisco

Power BI

Job description

3rd Line IT Support Engineer – External Customers

Location: East Midlands

Industry: IT

Salary: £40,000 - £45,000 per annum + Pension, 25 days holiday

Posted: 22/07/2024

Description

We are seeking a Senior IT Support Engineer for an MSP, with client-facing experience. The role involves working with Office 365, Azure AD, VMware/Hyper-V, Windows Server 2016-2022, SQL, Cisco, Active Directory, Power BI, and scripting.

Key Responsibilities:

1. Provide technical support and expertise in Windows Server, Hyper-V, Office 365, Azure, Networking, and Firewalls.
2. Deliver excellent customer service and build strong relationships with stakeholders.
3. Manage hardware and software assets.
4. Design, build, and deploy server architecture with proper documentation.
5. Monitor performance against service targets and take corrective actions.
6. Act as a point of escalation for support calls.

Requirements:

• Experience with Windows Server 2016-2022, Hyper-V, Office 365, Azure, and networking.
• Excellent communication skills and ability to work on/off-site.
• Knowledge of VMWare, Cisco networking, scripting (PowerShell), and Power BI is a plus.
• Minimum 3 years UK work experience, right to work in the UK, no sponsorship provided.

This is a modern office-based role with flexible arrangements, some out-of-hours work with time in lieu, and a salary up to £45,000. The role is located near Leicester, Loughborough, and Nottingham.

Interested candidates should contact Jo Bevington at 0161 913 2621 or via email at [e-mail] for more details or to apply.

Note: Candidates of all ages and backgrounds are encouraged to apply. Ascent People is acting as an Employment Agency.