Support Engineer jobs in United States

Central London

Full time

If you love food and technology as much as we do, you’ll love life at Vita Mojo. We’re on a mission to revolutionise the hospitality experience for operators and their customers. Through our smart digital products, we’re powering the digital transformation of your favourite pubs, bars and restaurants. And we want a world where everyone gets the meal they’re hoping for. Each and every time.

We’re proud to have built an award-winning digital platform. Vita Mojo is a positive, energetic and forward-thinking place to work, and when you become a Moji, you’ll be joining a supportive team who’ve always got your back. Our passion for technology and food is matched only by our support for our people.

Your mission as a Database Support Engineer is to support our tenants and internal teams by managing and executing crucial data-related requests. You will be the primary point of contact for handling bulk data operations on our production databases (such as MySQL, Snowflake, and DynamoDB), focusing on requests that cannot be performed via existing tooling.

Working in a startup means that things often change and we adapt to the growing and changing needs of the business. We expect the below to be the bulk of the role, but this may change over time depending on your own development needs, aspirations and the makeup of the team.

• Receive, validate, and process requests for bulk data changes from internal teams.
• Prepare, test, and run SQL queries (e.g., INSERT, UPDATE, DELETE) to manage records in bulk across our production databases.
• Ensure the highest level of data integrity and accuracy, performing pre- and post-checks for all operations.
• Collaborate with support and development teams to understand request requirements and potential impacts.
• Document your procedures, data-handling processes, and common fixes.
• This role is focused on data support and operations; it will not be responsible for database "DevOps," server maintenance, or database architecture.

• Demonstrable experience with SQL, particularly Data Manipulation Language (DML) for updating, inserting, and deleting records.
• Exceptional attention to detail – you understand the risk and importance of working on production databases.
• Experience in a technical support, data analyst, or similar role where you handled data-related tickets.
• A logical problem-solver who can analyse a request and determine the safest way to execute it.
• An effective communicator who can clearly confirm requirements with stakeholders.
• Comfortable working in a fast-paced environment and managing a queue of requests.

• Have experience with both SQL (like MySQL) and NoSQL (like DynamoDB) databases.
• Have worked in a SaaS or hospitality-tech environment.

We’re proud of the open, inclusive, and supportive culture we’ve built, and continue to build Vita Mojo. We operate a hybrid working model with two in-office collaboration days each week. Outside of those, we trust our team to manage their working day in a way that suits them, while being mindful of team needs, collaboration, and business priorities. This means you can flex your time when needed, whether for personal appointments, family responsibilities, or deep-focus work as long as you’re communicating openly and delivering on your goals.

All team members have access to private medical insurance through Vitality Health, offering fast access to high-quality healthcare, wellbeing resources, and the Vitality Programme.

We provide Group Life Assurance through Legal & General, offering financial protection and wellbeing support to your loved ones in the event of your passing.

Income Protection is offered via Canada Life to support you financially if you’re unable to work due to long-term illness or injury, with additional support to help you return to work when ready.

We believe that when you grow, we all grow. We’re proud to support professional development that helps you build transferable skills, whether that’s in your current role or to set you up for future success within the company.

We’re also happy to support learning that’s not strictly role-specific, as long as it’s professionally enhancing and contributes to your broader growth at Vita Mojo.

Team members receive 25 days of annual leave plus public holidays. This increases with each full year of service, up to 28 days.

We offer one week (five days) of paid leave annually to support team members caring for a loved one.

Our enhanced parental leave policy supports all new parents after three months of employment. Primary caregivers receive 16 weeks of full pay, followed by 50% pay for an additional 16 weeks. Secondary caregivers receive four weeks of full pay, plus an additional two weeks after three years of service.

We offer 12 days of fully paid sick leave annually to support your health and recovery.

Take the day off to celebrate your birthday—it’s on us.

We host regular team socials, from monthly in-office drinks to quarterly offsites, celebrating milestones and enjoying time together as a team.

We welcome well-behaved dogs in our offices.