Advanced Tech Support Engineer – Blue Planet Orchestrator

Ciena; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company in Manchester is seeking an Advanced Technical Support Engineer to provide post-sales support for Blue Planet products. The role requires a strong understanding of networking, Linux, and troubleshooting. Candidates should have excellent communication skills and be able to work with global teams. This position offers a chance to make a significant impact on customer satisfaction and product improvement.

Qualifications

• 5+ years experience in a related technical support role in the Telco industry.
• Experience supporting software solutions.
• Strong Linux skills with scripting knowledge.

Responsibilities

• Act as prime contact for customer cases related to Blue Planet.
• Identify and resolve customer issues in a timely manner.
• Provide feedback to the engineering teams.

Skills

Detail-oriented problem resolution

Monitoring and debugging skills

Automation skills

Strong communication skills

Understanding of telecom evolution

Customer-facing experience

Education

Bachelor’s degree in a related field

Tools

PostgreSQL

MySQL

Kubernetes

Docker

GitHub

JIRA

Job description

A leading technology company in Manchester is seeking an Advanced Technical Support Engineer to provide post-sales support for Blue Planet products. The role requires a strong understanding of networking, Linux, and troubleshooting. Candidates should have excellent communication skills and be able to work with global teams. This position offers a chance to make a significant impact on customer satisfaction and product improvement.