Senior 3rd Line IT Support Engineer – Hybrid & MS 365/Azure

Pathfinder; Greater London; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

A leading IT managed services provider in Central London is seeking a 3rd Line IT Support Desk Engineer to handle critical support escalations and guide 2nd Line teams. You'll troubleshoot issues involving Microsoft 365 and Azure, support firewall problems, and mentor lower-level technicians. Candidates should have 3 to 5 years of experience in an MSP environment. This position offers a competitive salary between £45k and £50k with a hybrid working model, including benefits such as paid certifications and healthcare coverage.

Benefits

Paid certifications

Healthcare scheme

Gym membership

20 days annual leave + bank holidays + birthday

Qualifications

• 3 to 5 years of experience in an MSP environment.
• Experience in a support desk team.
• Proficiency with ITSM tools such as ConnectWise and BrightGauge.

Responsibilities

• Troubleshoot escalated support tickets involving Microsoft 365 and Azure.
• Provide support for firewall and switch issues beyond 2nd Line capacity.
• Collaborate with stakeholders on resolution.

Skills

Troubleshooting escalated support tickets

Microsoft 365

Azure

Windows Server

Strong communication skills

Workload prioritisation

Tools

ConnectWise

ITSM tools

NinjaOne

Job description

A leading IT managed services provider in Central London is seeking a 3rd Line IT Support Desk Engineer to handle critical support escalations and guide 2nd Line teams. You'll troubleshoot issues involving Microsoft 365 and Azure, support firewall problems, and mentor lower-level technicians. Candidates should have 3 to 5 years of experience in an MSP environment. This position offers a competitive salary between £45k and £50k with a hybrid working model, including benefits such as paid certifications and healthcare coverage.