Remote UK CS Technical Support Engineer

1Password; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading cybersecurity company in Birmingham is seeking a CS Technical Representative to troubleshoot Tier 2 issues and provide solutions for complex technical queries. The role involves working with various operating systems, external tools, and supporting junior colleagues. This opportunity offers remote work flexibility within the UK and requires excellent customer communication skills. Join a dynamic team focused on enhancing digital safety for millions worldwide.

Benefits

Maternity and parental leave top-up programs

Competitive health benefits

Generous PTO policy

RSU program

Retirement matching program

Paid volunteer days

Qualifications

• Experience with Tier 2 technical troubleshooting in a support environment.
• Intermediate knowledge of various operating systems and their file structures.
• Ability to take customer calls and understand technical issues.

Responsibilities

• Troubleshoot Tier 2 issues with 1Password applications.
• Collaborate with Tier 1 and Tier 3 support teams.
• Create internal documentation for common questions.

Skills

Diagnostic problem-solving

Technical troubleshooting

Customer communication

Knowledge of operating systems

Tools

Kibana

DataDog

Job description

A leading cybersecurity company in Birmingham is seeking a CS Technical Representative to troubleshoot Tier 2 issues and provide solutions for complex technical queries. The role involves working with various operating systems, external tools, and supporting junior colleagues. This opportunity offers remote work flexibility within the UK and requires excellent customer communication skills. Join a dynamic team focused on enhancing digital safety for millions worldwide.