Onsite IT Support Engineer – End-User Computing

NTT DATA, Inc.; Belfast; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global technology services provider seeks an IT Support Engineer in Belfast to deliver technical support for hardware and software incidents. The ideal candidate will have over 5 years of relevant experience and expertise in Windows OS, with some knowledge of Linux/Unix preferred. Responsibilities include troubleshooting desktops, installing software, and ensuring customer satisfaction through effective support. A comprehensive benefits package will be offered, reflecting the commitment to employees' health and wellbeing.

Benefits

Comprehensive benefits package

Qualifications

• 5+ years of relevant experience or equivalent education and work experience.
• Proficient in Windows operating system environment; knowledge of Linux/Unix may be required.

Responsibilities

• Reviews and troubleshoots operational quality of desktops and laptops.
• Installs and maintains desktop configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Ensures customer satisfaction through preventive maintenance advice.
• Instructs customers on system operation and maintenance.

Skills

Windows operating systems

Technical support

Troubleshooting

Customer service

Education

A+ certification or equivalent skill set

Tools

Linux

Unix

Job description

A global technology services provider seeks an IT Support Engineer in Belfast to deliver technical support for hardware and software incidents. The ideal candidate will have over 5 years of relevant experience and expertise in Windows OS, with some knowledge of Linux/Unix preferred. Responsibilities include troubleshooting desktops, installing software, and ensuring customer satisfaction through effective support. A comprehensive benefits package will be offered, reflecting the commitment to employees' health and wellbeing.