Service Manager jobs in United Kingdom

The purpose of the role is to lead the team and to deliver excellent customer service with Integrity and Empathy to all our customers.

• Manage, monitor and develop a team of Gateline Assistants
• Deliver high level of service to customers
• Assisting with the day to day operation of the automatic ticket barriers
• Ensuring Customer Security and responding to customer enquiries
• Inspecting and issuing ticketsAddressing customer needs in times of service disruption
• Ensuring the professional appearance of the gateline area by clearing rubbish and making sure customer walkways are unobstructed

• Able to provide, deliver exceptional front line customer service
• Able to understand customer requirements and expectations
• A Self-starter with a can do attitude
• Confident when decision making
• Able to work within guidelines
• Able to prioritise the work load of others

• Evidence of leadership within a team
• Cash handling experience
• Evidence of numerical abilityAttention to detail
• Strong verbal and written communication skills
• A Full UK driving Licence would be considered advantageous but not compulsory

The role requires shift working 7 days a week on a rolling roster (earliest start 06 : 00, latest finish 22 : 30) pattern including Sundays and Bank holidays.

Once you have submitted your application, you will be invited to complete an online test. Applicants successfully short listed after this stage will be invited to undertake a competency-based interview. The successful candidate will be required to meet the medical standard for this role, including a drugs and alcohol screen. A Basic DBS certificate is also required. Full training will be provided.

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.

Weall belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We valueour differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate andencourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive. We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

INGWR