Gateline Team Leader

FirstGroup; Maidenhead; On-site; GBP 25,000 - 35,000; Full time

Job summary

A transportation company in the UK is seeking a Team Leader to manage a team of Gateline Assistants. Key responsibilities include delivering outstanding customer service, managing the operation of automatic ticket barriers, and ensuring customer security. Candidates should have evidence of leadership, cash handling experience, and strong communication skills. This role includes shift working and offers comprehensive training and benefits, including free rail travel and company-sponsored health care plans.

Benefits

Ongoing development

Defined benefit pension scheme

Free rail travel for family

Company-sponsored health care plan

Discounted shopping and gym membership

Employee assistance programme

Qualifications

• Evidence of leadership within a team.
• Experience in cash handling.
• Strong numerical ability and attention to detail.
• Excellent verbal and written communication skills.
• Full UK driving licence advantageous but not compulsory.

Responsibilities

• Manage, monitor and develop a team of Gateline Assistants.
• Deliver high level of service to customers.
• Assist with the operation of automatic ticket barriers.
• Ensure customer security and respond to enquiries.
• Inspect and issue tickets.
• Maintain the appearance of the gateline area.

Skills

Exceptional front line customer service

Understanding customer requirements

Self-starter attitude

Confidence in decision making

Ability to work within guidelines

Prioritization skills

Education

Evidence of leadership within a team

Cash handling experience

Numerical ability

Strong verbal communication skills

Strong written communication skills

Full UK driving Licence (advantageous)

Job description

About the job

The purpose of the role is to lead the team and to deliver excellent customer service with Integrity and Empathy to all our customers.

Responsibilities

• Manage, monitor and develop a team of Gateline Assistants
• Deliver high level of service to customers
• Assisting with the day to day operation of the automatic ticket barriers
• Ensuring Customer Security and responding to customer enquiries
• Inspecting and issuing ticketsAddressing customer needs in times of service disruption
• Ensuring the professional appearance of the gateline area by clearing rubbish and making sure customer walkways are unobstructed

Skills required

• Able to provide, deliver exceptional front line customer service
• Able to understand customer requirements and expectations
• A Self-starter with a can do attitude
• Confident when decision making
• Able to work within guidelines
• Able to prioritise the work load of others

Minimum qualifications

• Evidence of leadership within a team
• Cash handling experience
• Evidence of numerical abilityAttention to detail
• Strong verbal and written communication skills
• A Full UK driving Licence would be considered advantageous but not compulsory

Working pattern

The role requires shift working 7 days a week on a rolling roster (earliest start 06 : 00, latest finish 22 : 30) pattern including Sundays and Bank holidays.

Additional information

Once you have submitted your application, you will be invited to complete an online test. Applicants successfully short listed after this stage will be invited to undertake a competency-based interview. The successful candidate will be required to meet the medical standard for this role, including a drugs and alcohol screen. A Basic DBS certificate is also required. Full training will be provided.

The Reward

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.

Weall belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We valueour differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate andencourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive. We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

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