Café Supervisor: Lead Service & Team at a Top Museum

Compass Group PLC; York and North Yorkshire; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading catering company is seeking a Café Supervisor for the National Railway Museum in York. This hands-on role involves supervising the café team, ensuring exceptional customer experiences, and maintaining high-quality service standards. The ideal candidate should have previous supervisory experience in a café, strong communication skills, and a hands-on approach during busy periods. Benefits include 25 days annual leave, free meals, and access to wellness programs.

Benefits

25 days annual leave plus bank holidays

Free meals on duty

Exclusive travel discounts

Access to wellness and fitness classes

Digital GP services

Up to 44% off cinema tickets

Contributory pension scheme

Career Pathways and MyLearning development programmes

Qualifications

• Previous experience in a supervisory or team-leading role in a café or catering environment.
• Hands-on approach and experience working during busy service periods.
• Basic financial awareness and understanding of operational targets.

Responsibilities

• Supervise and support the café team providing leadership during service.
• Ensure exceptional customer experiences and uphold service quality.
• Assist with training and development of team members.
• Monitor stock and ensure compliance with health and safety standards.
• Support the Café Manager in achieving targets and effective communication.

Skills

Leadership in customer service

Strong communication skills

Organizational skills

Ability to motivate and coach team

Health & safety knowledge

Job description

A leading catering company is seeking a Café Supervisor for the National Railway Museum in York. This hands-on role involves supervising the café team, ensuring exceptional customer experiences, and maintaining high-quality service standards. The ideal candidate should have previous supervisory experience in a café, strong communication skills, and a hands-on approach during busy periods. Benefits include 25 days annual leave, free meals, and access to wellness programs.