Service Engineer jobs in United Kingdom

We are currently advertising on behalf of an Automotive independent garage, who are currently recruiting for a Service Advisor to assist in their busy Service Department in the Haslemere area.

• Customer Interaction: Greet customers warmly, listen to their concerns, and schedule vehicle service and repair appointments with precision.
• Liaising with Technicians: Interpret customer concerns and communicate effectively with workshop technicians to ensure accurate diagnosis and repair work.
• Providing Updates: Keep customers informed about the progress of their vehicle, including any additional repairs required, and provide clear, transparent explanations.
• Cost and Time Estimation: Accurately estimate repair times and costs, ensuring customers are fully informed before work begins.
• Administrative Duties: Manage service bookings, maintain accurate records, and process invoices using the garage\'s management systems.
• Customer Satisfaction: Handle customer inquiries and complaints professionally, ensuring prompt resolution to maintain high levels of satisfaction.
• Workshop Coordination: Track vehicles through the repair process, ensuring timely completion and quality control.
• Upselling Opportunities: Identify and recommend additional services or products that benefit the customer, boosting revenue for the garage.

• A working experience within a Service Advisor role
• The ability to upsell on service work and service plans
• Customer Focused and an excellent communicator
• Familiarity with using Motor Dealership Database Software

• Professionally communicate with customers about service and repair work required on their vehicle
• Produce Job Cards on in-house computer systems
• Update Customers and Vehicle Records
• Prepare and complete Invoices
• Advise Customer on estimated costs of repairs and timescales of work due to be completed
• Other Ad-Hoc Duties as the role requires

For your hard work, our client is offering a salary of up to £35,000.

To apply for this Service Advisor position, please forward your CV to Darwin Manship, quoting the job reference number or call our office for a chat about this position.

Perfect Placement are the UK\'s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.

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