Service Advisor

Perfect Placement; Shottermill; On-site; GBP 35,000; Full time

Job summary

A leading automotive recruitment agency in Shottermill is seeking a Service Advisor for a busy service department. You will act as the primary point of contact for customers, manage service bookings, and liaise with technicians. Ideal candidates will have service advisor experience, strong customer service skills, and the ability to upsell services. The role offers a competitive salary of up to £35,000.

Qualifications

• Previous experience as a Service Advisor is essential.
• Exceptional customer service and communication skills are required.
• Ability to accurately estimate repair costs and times.

Responsibilities

• Greet customers and schedule vehicle service appointments.
• Communicate effectively with technicians regarding customer concerns.
• Keep customers informed about vehicle repair progress.
• Manage service bookings and maintain accurate records.
• Handle customer inquiries and resolve complaints.
• Identify upselling opportunities for additional services.

Skills

Customer Focused

Excellent Communicator

Experience in Service Advisor role

Ability to upsell on service work

Familiarity with Motor Dealership Database Software

Job description

Overview

We are currently advertising on behalf of an Automotive independent garage, who are currently recruiting for a Service Advisor to assist in their busy Service Department in the Haslemere area.

Responsibilities

• Customer Interaction: Greet customers warmly, listen to their concerns, and schedule vehicle service and repair appointments with precision.
• Liaising with Technicians: Interpret customer concerns and communicate effectively with workshop technicians to ensure accurate diagnosis and repair work.
• Providing Updates: Keep customers informed about the progress of their vehicle, including any additional repairs required, and provide clear, transparent explanations.
• Cost and Time Estimation: Accurately estimate repair times and costs, ensuring customers are fully informed before work begins.
• Administrative Duties: Manage service bookings, maintain accurate records, and process invoices using the garage\'s management systems.
• Customer Satisfaction: Handle customer inquiries and complaints professionally, ensuring prompt resolution to maintain high levels of satisfaction.
• Workshop Coordination: Track vehicles through the repair process, ensuring timely completion and quality control.
• Upselling Opportunities: Identify and recommend additional services or products that benefit the customer, boosting revenue for the garage.

Requirements

• A working experience within a Service Advisor role
• The ability to upsell on service work and service plans
• Customer Focused and an excellent communicator
• Familiarity with using Motor Dealership Database Software

Duties

• Professionally communicate with customers about service and repair work required on their vehicle
• Produce Job Cards on in-house computer systems
• Update Customers and Vehicle Records
• Prepare and complete Invoices
• Advise Customer on estimated costs of repairs and timescales of work due to be completed
• Other Ad-Hoc Duties as the role requires

For your hard work, our client is offering a salary of up to £35,000.

To apply for this Service Advisor position, please forward your CV to Darwin Manship, quoting the job reference number or call our office for a chat about this position.

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