Customer Service Advisor

French Selection UK; Stockport; Hybrid; GBP 25,000; Full time

Job summary

A customer service firm in Stockport is looking for a Customer Service Advisor. This role involves acting as the first point of contact for customer queries, processing orders, and supporting various departments with administrative tasks. Candidates should have experience in an administrative role, strong proficiency in Microsoft Office, and excellent communication skills. The position offers hybrid work three days a week, with a salary around £25,000 plus benefits.

Qualifications

• Experience in an administrative role is essential.
• Strong Microsoft Office and Excel skills.
• Exceptional organization and attention to detail.

Responsibilities

• Act as the first point of contact for consumer queries.
• Process customer’s orders and refund requests efficiently.
• Respond to customer complaints and escalate internally if needed.
• Coordinate internal sample requests across departments.
• Assist in preparing weekly and monthly reports.
• Support other departments with general administrative tasks.

Skills

Communication skills

Organizational skills

Proficiency in Microsoft Office

Proficiency with database systems

Job description

Responsibilities

Customer Service Advisor
Location: Stockport
Hybrid work 3 days a week in the office
Salary: around £25,000 per annum plus benefits
Ref: 5493E

Main duties: To represent the brand and provide support to customers worldwide

The role:

• Act as the first point of contact for consumer queries
• Process customer’s orders and refund requests efficiently
• Respond to customer complaints and escalate internally if needed
• Coordinate internal sample requests across departments
• Assist in preparing weekly and monthly reports
• Support other departments with general administrative tasks

Candidate’s Profile

• Experience in an administrative role is essential
• Proficiency with database systems
• Strong Microsoft Office and Excel skills
• Excellent communication and interpersonal skills
• Exceptional organisation and attention to detail