MOBILE SERVICE TECHNICIAN – SHEFFIELD PARK

Servicedealer; Wallingford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading service provider in technical support seeks a skilled technician to provide field support and repairs. The role involves diagnosing mechanical and electrical faults and delivering excellent customer service. Ideal candidates are analytical, confident speakers with strong problem-solving skills and the ability to work in a fast-paced environment.

Qualifications

• Strong analytical and problem-solving skills.
• Confident and professional speaking abilities.
• Flexible and adaptable to changing environments.

Responsibilities

• Carry out all servicing and repairs on equipment.
• Diagnose repair faults (mechanical, electrical, hydraulic).
• Maintain high customer service standards.
• Ensure safe working practices and appropriate equipment usage.

Skills

Confident speaking abilities

Analytical skills

Problem-solving skills

Flexibility

Adaptability

Job description

To provide practical, field, technical and repair support to end user customers of the brands enhancing their product satisfaction and experience.

To respond to the daily service & repair needs at locations outlined by the Service Manager. Focused on a ‘first time fix’ performance target and effectively managing your personal time and communication.

Core Tasks / Result Areas:

• To carry out all servicing and repairs on Toro and other manufacturers equipment as required by customers
• Effectively diagnosing repair faults (mechanical, electrical or hydraulic)
• To act in a sound and professional manner when dealing with customers, ensuring that the Company and product brands are represented favourably at all times
• To maintain a high degree of customer service for all support queries and requests and adhere to targets and principles outlined in the Service Level Agreement
• Ensuring that all relevant records for service/repair work, customer visits and working time by whatever methods are in place and required
• To take ownership of customer problems and be pro-active when dealing with customer issues, promoting good customer relations by a prompt response and taking personal responsibility for repair quality control – whether working alone or with other members of staff
• Ensuring safe working practices are maintained both within the workshop and when working at the customers location, including the use of all relevant personal protective equipment
• To escalate more complex issues to the Service Manager with a written job sheet
• To ensure any customer parts requirements are processed or relayed promptly and efficiently to the parts team or Service Manager
• To maintain a good personal appearance, ensuring a professional image at all times. Maintain a good clean vehicle condition and appearance implementing servicing requirements according to the manufacturer’s recommendations
• To attend product and technical training events related to technical service and personal development training, as required, maintaining hands on practical skills
• Adhere to Company policy and procedures at all times.

Essential Functional Knowledge & Social Skills

• Confident, articulate, and professional speaking abilities
• Strong analytical and problem-solving skills.
• Flexible and adaptable to changing environment with the ability to be proactive and strategic in thinking and reasoning

Editorial Address:
LandPower Publications LLP, Howbery Park, Benson Lane, Wallingford, Oxfordshire, OX10 8BA

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