Highland Audi Service Technician

Hawco Group; Inverness; On-site; GBP 47,000 - 51,000; Full time

Job summary

A family-owned car retailer in Scotland seeks a Service Technician to perform vehicle repairs and diagnostics. The role includes providing excellent customer service and maintaining detailed service records. Candidates should hold an NVQ level 3 in Vehicle Maintenance and Repair and a full UK driving licence. This position offers a competitive salary along with extensive brand training and career opportunities.

Benefits

£2,000 Welcome Bonus

30 days Annual Leave

Extensive Brand Training

Generous retail discounts

Maternity & Paternity packages

Wellbeing Scheme

Qualifications

• Minimum of NVQ level 3 in Vehicle Maintenance and Repair required.
• Previous diagnostic experience preferred.
• A full and valid UK Driving Licence needed.

Responsibilities

• Conduct diagnosis and servicing on customer vehicles.
• Work as part of a team to deliver great customer service.
• Complete repair and service records accurately.

Skills

Teamwork

Customer service

Attention to detail

Diagnostic experience

Flexible approach

Education

NVQ level 3 in Vehicle Maintenance and Repair

Job description

Overview

Service Technician at Highland Audi

£2,000 Welcome Bonus for New Hires! (Limited Time Offer, TCs apply)

We're thrilled to announce that Hawco is now part of the John Clark Motor Group. The great news is, it's business as usual! Our people, culture, and service standards will all stay the same as we look to a future of growth and opportunity.

About the role

We Offer:

• £47,000 - £51,000 annual salary + bonus
• 30 days Annual Leave
• 5 day working week (weekends off)
• Extensive Brand Training & career opportunities
• Generous retail discounts
• Maternity & Paternity packages
• Wellbeing Scheme

What’s the job?

Joining us at Hawco Group as a Service Technician, within our busy workshops, will involve carrying out motor vehicle repairs to approved standards as well as delivering unbeatable customer service every time.

The most important thing is you will be a member of a knowledgeable, driven team that understands what you stand for. With extensive and ongoing training you will continue developing skills and staying up to date with the latest vehicle technology.

Daily responsibilities

• Carrying out diagnosis and undertaking a wide range of servicing and repair work on customer vehicles
• Able to demonstrate the ability to work as part of a team to deliver excellent customer service
• Ensuring effective use of technical knowledge and skills enabling efficient, economic and safe servicing and repair of customer vehicles
• Building and long lasting and effective working relationships with customers and colleagues
• Accurately completing repair and service records as well as any other appropriate activities as specified by the Service Manager
• Actively supporting company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information
• Analysing work orders carefully to understand a vehicle’s condition, the accuracy of the diagnosis, and what work has been agreed to

Key attributes and skills you need

• The ability to work as part of a team to deliver excellent customer service
• A minimum of NVQ level 3 in Vehicle Maintenance and Repair
• Demonstrates an honest and diligent approach to work
• Has a flexible approach to time-keeping when completing jobs in order to achieve customer satisfaction
• Systematic and organised; pays attention to the finer details
• Previous diagnostic experience would be an advantage and an understanding of automotive systems and functionalities
• A full and valid UK Driving Licence

Our culture

Working for Hawco Group you will be part of one of the few remaining family-owned car retailers in the Highlands which has over 70 years’ experience delivering excellent service to motorists in the north of Scotland.

We seek to build an environment that values cooperation, differing viewpoints, and diverse approaches. At Hawco Group, we are passionate about people who are enthusiastic about their work. Our team members are at the core of what we do.

Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.

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