Service Desk jobs in United Kingdom

Exciting and Unique Opportunity

Immediate start, great rates of pay.

About Our Client

A truly distinctive organisation, this company is dedicated to growth and innovation. If you thrive in a dynamic, expanding environment, this role offers an exciting opportunity to be part of something exceptional. As a bespoke service provider, it places the customer at the heart of everything it does, delivering tailored experiences with precision, care, and excellence.

Job Description

1. Process new bookings with accuracy, ensuring all relevant data is entered into tracking systems and that all necessary information has been obtained from the customer.
2. Manage and monitor multiple email inboxes, responding to enquiries promptly and ensuring all queries are addressed accurately.
3. Escalate any customer experience issues to the Operations & Client Services Manager as necessary.
4. Handle inbound phone enquiries professionally and efficiently.
5. Review documentation, identifying and resolving any discrepancies before submission to the relevant authorities for approval.
6. Coordinate with external partners to ensure they have all required information and follow up on any outstanding documents.
7. Send email invitations for briefings and record any non-attendances.
8. Update and distribute briefs to customers at key stages.
9. Review to ensure complete data accuracy and prevent potential fines.
10. Maintain up-to-date records across all tracking systems.
11. Prepare and distribute Team Briefs.
12. Arrange hotel accommodations for team members and customers, where applicable.
13. Assist the Operations & Client Services Manager with all administrative tasks.
14. Conduct follow-ups with customers to gather feedback.
15. Perform additional administrative tasks as assigned by the Operations & Client Services Manager or Co-Founders.
16. Ensure compliance with GDPR at all times.

The Successful Applicant

1. Strong written and verbal communication skills.
2. Excellent administrative and organisational abilities.
3. Demonstrated customer service expertise with a passion for delivering exceptional experiences.
4. Ability to manage multiple tasks and perform effectively under pressure to meet tight deadlines.
5. Strong attention to detail.
6. Proficient in accurate and efficient data entry.
7. Competency in Microsoft Office Suite and Teams is required.
8. Experience with CRM systems is preferred.

What's on Offer

1. Attractive salary and benefits package.
2. Bonus payment.
3. On-site parking.
4. IT equipment and mobile phone provided.
5. 25 days holiday.