Service Desk Engineer

context recruitment; Crewe; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading construction engineering business in Crewe is seeking a proactive Service Desk Engineer for an initial 3-month contract expected to extend. The role includes logging tickets, managing resolutions, and supporting hardware/software installations. Candidates should have solid helpdesk experience, and knowledge of Windows OS and Active Directory. Competitive daily rates offered.

Qualifications

• Solid understanding of helpdesk responsibilities and workflows.
• Ability to work effectively under pressure.
• Experience managing and prioritizing ticket queues.

Responsibilities

• Log tickets and manage through to resolution.
• Installation and configuration of new hardware and software.

Skills

Windows OS Support (Windows 10)

Active Directory and Office 365 Admin

Microsoft Teams

Supporting AV products

Networking concepts including support of VPNs

Job description

Service Desk Engineer – Crewe

3 month contract, likely to extend

£350 - £375 p/d, outside IR35

IT department within a leading construction engineering business a highly proactive and analytical service desk engineer for initial 3 month contracts. You'll be based from their Crewe location.

Responsibilities

Logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services.

Qualifications and Experience

You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure. Experience supporting the following:

• Windows OS Support (Windows 10)
• Active Directory and Office 365 Admin
• Microsoft Teams
• Supporting AV products
• Ideally an understanding of web gateway filtering.
• An understanding of networking concepts including support of VPN's
• Experience working on a Service Desk / management and prioritization of ticket queues.