Service Desk Analyst

Computerworld Personnel Ltd; Bristol; On-site; GBP 30,000 - 35,000; Full time

Job summary

A recruitment consultancy is seeking a Service Desk Analyst to work fully on-site in Cheltenham. This role requires 1st/2nd line IT support skills, a minimum of 2 years experience, and familiarity with tools such as Active Directory and the 365 Suite. Benefits include 25 days of holiday, health benefits, and a clear progression structure. Ideal for motivated IT professionals looking for a supportive work environment.

Benefits

25 days annual leave

Discretionary bonus scheme

On-site parking

Clear progression structure

Health benefits

Life assurance - 4x annual salary

Qualifications

• Minimum 2 years of experience in IT Support.
• Proficient in handling 1st and 2nd line support tickets.
• Experience with Active Directory, DNS, and DHCP.

Responsibilities

• Manage 1st/2nd line support tickets.
• Handle onboarding and offboarding processes.
• Set up hardware for new employees.
• Manage incidents and requests efficiently.
• Maintain thorough documentation.
• Conduct new starter inductions.

Skills

1st/2nd line IT Support

Active Directory

DNS

DHCP

LAN/WAN

365 Suite

Job description

Service Desk Analyst - Up to £30,000

I am currently seeking a Service Desk Analyst to be based fully on-site in the Cheltenham area. The right Service Desk Analyst will be part of a small IT team and will have skills in 1st/2nd line IT Support.

Benefits

• 25 days holiday
• On-site parking
• Discretionary bonus scheme
• 25 days annual leave plus the option to purchase up to a total of 30 days.
• Paid overtime
• Maternity leave
• Clear progression structure
• Social Events
• Life assurance - 4x annual salary.
• Overtime
• Health benefits

Responsibilities

• 1st/2nd line support tickets
• Onboarding & Offboarding
• Hardware Setups
• Incident & request management
• Documentation
• New starter inductions

Essential

• 2 years experience
• 365 Suite
• Active Directory
• LAN/WAN
• DNS, DHCP

Apply now before missing out on this exciting opportunity!

If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.