Service Desk Technician

Hunter Selection; Gloucester; On-site; GBP 30,000; Full time

Job summary

A prominent recruitment consultancy is looking for a Service Desk Technician to join an established IT team in Cheltenham. The role involves providing on-site support to internal users, troubleshooting hardware issues, and managing support tickets. Candidates should have at least 2 years of service desk experience and be familiar with M365 Suite and Active Directory. The position offers a salary of up to £30,000 and various benefits including holiday leave and a bonus scheme.

Benefits

25 days holiday

On-site parking

Discretionary bonus scheme

Health benefits

Clear progression structure

Social Events

Life assurance - 4x annual salary

Overtime

Qualifications

• Minimum 2 years experience on a service desk.
• Proficiency in M365 Suite.
• Experience with Active Directory administration.

Responsibilities

• Manage 1st/2nd line support tickets.
• Perform onboarding and offboarding for users.
• Handle hardware setups and repairs.
• Conduct incident and request management.
• Document IT processes and procedures.
• Facilitate new starter inductions.

Skills

Service Desk Experience

M365 Suite

Active Directory

Hardware Troubleshooting

LAN/WAN

DNS

DHCP

Job description

Overview

Service Desk Technician - Cheltenham (need to drive) - Up to 30,000

I am seeking a Service Desk Technician to be based on-site in Cheltenham, supporting a couple of sites in the area. As the successful Service Desk Technician, you will be part of an established IT team, supporting internal users, either face to face, through the phone or email.

Benefits

• 25 days holiday
• On-site parking
• Discretionary bonus scheme
• 25 days annual leave + bank holiday, with the option to purchase further days.
• Discount Scheme
• Clear progression structure
• Social Events
• Life assurance - 4x annual salary.
• Overtime
• Health benefits

Responsibilities

• 1st/2nd line support tickets
• Onboarding & Offboarding users
• Hardware setups & repair
• Incident & request management
• Documentation
• New starter inductions

Essential

• 2 years experience on a service desk
• M365 Suite
• Active Directory
• Hardware troubleshooting and repair
• LAN/WAN
• DNS, DHCP

Apply now before missing out on this exciting opportunity!

If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.