Service Desk Operator

Dynamic Resouring Services Ltd; Wokingham; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading facilities services provider is seeking a Service Desk Operator in Wokingham. The role involves managing customer interactions via phone and email, assisting with requests, and using CIMS software. Ideal candidates will have a good general education and experience in a business phone environment. The company offers a competitive salary and benefits, including 25 days holiday and workplace pension.

Benefits

25 days Holiday + Bank Holidays

Workplace Pension

Qualifications

• Experience in telephone operation in a business environment.
• Background in Facilities Management or Support Services is desirable.

Responsibilities

• Assist the Service Desk Manager with requests and tasks.
• Take calls and emails from Customers with a helpful attitude.
• Update and manage supplier records in CIMS.

Skills

Excellent phone manner

Highly Customer focused

Flexible and hard working

Education

Good general education

Tools

CIMS software

Job description

Location

Winnersh, Wokingham

Salary

£26,667 per annum

We are looking for a Service Desk Operator for one of our facilities infrastructure Client based in Wokingham.

To be part of a small team providing a Facilities Service Desk for all Clients, across their UK estates. This involves direct telephone and email contact with the Customers and suppliers, who will be located in a number of sites throughout the country.

Key Tasks

• Assist the Service Desk Manager with reactive requests, quotes and scheduled tasks
• Take calls and emails from Customers, the staff occupying the buildings, being both helpful and polite
• Utilise the CIMS (Computer Information Management System) software application and any other systems/applications deemed necessary to carry out the requirements of the job
• Instruct suppliers to carry out work and monitor and manage them for event closure details
• Update supplier contact details for each event as appropriate
• Assist upkeep of supplier compliance/service records/certificates and allocation to CIMS
• Ensure building and contact information in CIMS is kept up to date and relevant
• Other ad‑hoc duties, as required by the Service Desk Manager, e.g. cover for delayed tasks due to holidays and sick leave

Attributes Required

Education

A good general education is essential.

Training

No specified training is required although job holders must be able to demonstrate achievement in the areas of experience detailed below, which is likely in a number of cases to be through formalised training courses. Full training and induction on the facility and systems will be given. System details will be supplied in due course.

Experience (Essential)

• Telephone operation in a business environment

Experience (Desirable)

• Worked in a support services team environment or for a service company
• May have worked in a call centre environment
• Have a background in Facilities Management or Support Services

Aptitudes

• Excellent phone manner (familiar with computer based telephony systems)
• Highly Customer focused
• "Can do" attitude

Character

• Self-motivating and enthusiastic team player.
• Flexible and hard working.
• Willing to be involved in all aspects of the business.
• Innovative and imaginative.
• As a team player will contribute to team building and succession planning.
• Ambitious, willing to grow and develop with the business

Working hours

Monday to Friday 08.30 to 5.30pm

Benefits

25 days Holiday + Bank Holidays, Workplace Pension