Service Desk Analyst - Bristol

Experis; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology recruitment agency in Bristol is seeking a Service Desk Analyst to join their Helpdesk team. This hybrid role involves providing 1st and 2nd line support across multiple channels and working towards SLA targets. The company offers competitive salary, good benefits, and opportunities for training and career progression.

Benefits

Good benefits

Training

Career progression

Competitive salary plus bonus

Qualifications

• Previous experience in a Service Desk/Tech Support role (1st, 2nd Line).
• Strong customer service skills.
• Technical support experience in a Microsoft environment.

Responsibilities

• Provide 1st and 2nd line support via phone, email, or face to face.
• Work towards set SLA targets.

Skills

Customer Service skills

Technical support in Microsoft environment

Windows 10

Microsoft Office suite/365

Microsoft Teams

Tools

Microsoft Azure

Active Directory

Exchange Online

Document Management Systems

Mobile Device Support

Job description

Service Desk Analyst - Bristol

An exciting opportunity to join an established Bristol based client who are seeking a new member of their Helpdesk team.

The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets.

This is a hybrid role (after probation) and covering a shift pattern between 7am and 7pm. The office is based in Central Bristol with easy access to Temple Meads and the Bus Station.

Requirements

• Previous experience in a Service Desk/Tech Support role/1st, 2nd Line
• Strong Customer Service skills
• Technical support experience gained in a Microsoft environment
• Windows 10/1, MS Azure, Active Directory
• Microsoft Office suite/365 and Microsoft Exchange16/Exchange Online
• Microsoft Teams (messaging & VOIP)
• Document Management Systems
• Mobile Device Support

Good benefits, training and career progression are offered together with a competitive basic salary plus bonus.

If this Service Desk Analyst role sounds of interest please get in touch with your latest CV.

People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas