Service Desk Agent Role

Fujitsu; Belfast; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading technology services provider in Belfast is seeking a Service Desk Agent to join their team. The role involves providing high-quality customer support by resolving queries and faults efficiently. Candidates should exhibit excellent customer service skills and the ability to problem-solve technical issues. The position offers 26 days of annual leave, a competitive pension plan, and additional flexible benefits.

Benefits

26 Days annual leave plus public holidays

Pension – Double matching contributions

Life assurance

Companywide incentive plans

Flexible benefits

Employee discounts

Employee assistance programme

Qualifications

• Clearance Required: CTC
• Experience in customer service environments preferred

Responsibilities

• Provide first-class customer service on a busy service desk.
• Answer phone calls, webchats, and digital contacts.
• Keep to agreed SLA's and KPI's.

Skills

Excellent Customer Service Skills

Ability to problem-solve technical issues

Enjoys working as part of a team

Ability to use own initiative and creativity

Job description

Location: Belfast

We for Service Desk Agents to join and expand our 1st line teams based within our office in Belfast. Your role will be to provide first class customer service while problem solving and dealing with an array of queries and faults being raised by our customer.

You will be supporting several key long-term partners. by be working on a busy and active service desk, answering phone calls, webchats, and other forms of digital contacts, keeping to agreed SLA's and KPI's.

Your transferable skills and experience:

• Excellent Customer Service Skills.
• Ability to problem-solve technical issues.
• Enjoys working as part of a team
• Ability to use own initiative and creativity.

Clearance Required: CTC

Working Pattern: Either Monday- Friday or Monday - Sunday, shift rotation.

Benefits

26 Days annual leave plus public holidays (3 flexible)

Pension – Double matching contributions of up to 10%

Life assurance

Companywide incentive plans

Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more)

Perks at work – employee discounts

Employee assistance programme/ virtual GP

We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email [e-mail] if you would like to apply through the Disability Confident Interview Scheme.

Achieve together

We are recognised as a responsible and inclusive employer:

Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric:

Our work environments enable you to Be Completely You.Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.

#LifeAtFujitsu

Same Posting Description for Internal and External Candidates