Service Desk Technician

Computerworld Personnel Ltd; Bristol; On-site; GBP 25,000 - 30,000; Full time

Job summary

An IT recruitment agency is looking for a Service Desk Technician to be based onsite in Cheltenham. The role involves supporting users, handling 1st and 2nd line support, and performing hardware setups. The ideal candidate should have at least 2 years of experience on a service desk, knowledge of M365 Suite, Active Directory, and hardware troubleshooting skills. A competitive salary of up to £30,000 is offered, alongside various benefits including 25 days holiday and a discretionary bonus scheme.

Benefits

25 days holiday

On-site parking

Discretionary bonus scheme

Health benefits

Clear progression structure

Social events

Life assurance - 4x annual salary

Overtime

Qualifications

• Minimum of 2 years experience on a service desk.
• Strong understanding of the M365 Suite and Active Directory.
• Experience in hardware troubleshooting and repair.

Responsibilities

• Provide 1st/2nd line support tickets.
• Onboard and offboard users.
• Handle hardware setups and repairs.
• Manage incidents and requests.
• Maintain documentation.
• Conduct new starter inductions.

Skills

Service desk experience

M365 Suite

Active Directory

Hardware troubleshooting

LAN/WAN knowledge

DNS

DHCP

Job description

Service Desk Technician - Cheltenham (need to drive) - Up to £30,000

I am seeking a Service Desk Technician to be based on‑site in the Cheltenham, supporting a couple of sites in the area. As the successful Service Desk Technician, you will be part of an established IT team, supporting internal users, either face to face, through the phone or email.

Benefits of Service Desk Analyst Include:

• 25 days holiday
• On‑site parking
• Discretionary bonus scheme
• 25 days annual leave + bank holiday, with the option to purchase further days.
• Discount Scheme
• Clear progression structure
• Social Events
• Life assurance - 4x annual salary.
• Overtime
• Health benefits

Responsibilities of Service Desk Analyst:

• 1st/2nd line support tickets
• Onboarding & Offboarding users
• Hardware setups & repair
• Incident & request management
• Documentation
• New starter inductions

Essential:

• 2 years experience on a service desk
• M365 Suite
• Active Directory
• Hardware troubleshooting and repair
• LAN/WAN
• DNS, DHCP

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.