Service Desk Advisor

Adore Recruitment; London; On-site; GBP 29,000; Full time

Job summary

A well-established client in London is seeking a Service Desk Advisor to join their busy team. You will be the first point of contact for customers, managing service requests via phone and email, logging jobs, and providing updates. The role offers a competitive salary of £28,500 and real opportunities for progression as the company evolves and invests in its future.

Qualifications

• Previous experience in a coordinator, scheduler, or helpdesk role.
• Experience in a service-based or technical environment is preferred.
• Organized, proactive, and confident in customer communication.

Responsibilities

• Manage incoming service requests by phone and email.
• Log jobs, coordinate responses, and resolve routine issues.
• Provide updates and escalate unresolved issues to management.

Skills

Customer communication

Organizational skills

Proactive problem solving

Technical support

Job description

Adore Recruitment is working with a well-established and highly respected client who is looking to recruit a Service Desk Advisor to join their busy and friendly head office team based in Harold Wood.

Established in 1980, our client has built a strong reputation for providing outstanding service and expert installation of commercial equipment. Today, they are proud to be the UK’s largest independent service company in their sector – and they continue to grow.

Excitingly, they will soon be moving into brand-new, modern offices — making it a fantastic time to join the business as it evolves and invests in its future.

The Role

As a Service Desk Advisor, you’ll act as the first point of contact for customers, managing incoming service requests by phone and email. You’ll be responsible for logging jobs, coordinating responses, resolving routine issues, and ensuring all customer queries are handled professionally and efficiently.

Ideal Background

This role is perfect for someone with previous experience in a coordinator, scheduler, or helpdesk role, particularly within a service-based or technical environment. If you’re organised, proactive, and confident communicating with customers, this could be your ideal next step.

Key Responsibilities

Responding to customer calls and emails professionally and promptly

Logging service jobs and tracking progress

Following up on outstanding or overdue tasks

Providing accurate updates and helpful information to customers

Escalating unresolved issues to supervisors or management

Supporting with service reports and general admin

What’s on Offer

£28,500 annual salary

Full-time, office-based position

Just a 10-minute walk from Harold Wood station

Joining as the company moves into brand-new modern offices

A supportive, welcoming team environment

Real opportunities for progression within a well-established and growing organisation