Hybrid AV & IT Helpdesk Specialist

eTeach UK Limited; Gloucester; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading educational institution in Gloucester seeks an AV and IT Helpdesk Officer to deliver high-quality support services to students and staff. This role involves working collaboratively across departments, providing technical assistance with a focus on customer satisfaction. Candidates should have experience with Windows operating systems, Microsoft Office, and AV equipment. The position offers hybrid working arrangements and a fantastic benefits package, including generous annual leave and support for professional development.

Benefits

Hybrid working arrangements

25 days annual leave

Employee assistance programme

Generous pension scheme

Employee discounts scheme

Onsite fitness facilities

Cycle to work scheme

Support for continuous professional development

Flexible working opportunities

Enhanced parental leave

Qualifications

• Demonstrable experience providing technical support in a relevant environment.
• Ability to deliver exceptional customer service in a fast-paced setting.
• Confident communication of technical information to diverse users.
• Remain calm and effective under pressure, managing competing demands.

Responsibilities

• Deliver high-quality AV and IT support to students and staff.
• Provide an approachable and responsive helpdesk service.
• Diagnose and resolve technical issues effectively.
• Contribute to the continuous improvement of AV and IT systems.

Skills

Technical support experience

Customer service orientation

Ability to multitask

Team player

Proactive approach

Tools

Windows operating systems

Microsoft Office applications

Active Directory

AV equipment

Job description

A leading educational institution in Gloucester seeks an AV and IT Helpdesk Officer to deliver high-quality support services to students and staff. This role involves working collaboratively across departments, providing technical assistance with a focus on customer satisfaction. Candidates should have experience with Windows operating systems, Microsoft Office, and AV equipment. The position offers hybrid working arrangements and a fantastic benefits package, including generous annual leave and support for professional development.