Business Support Team Leader

NHS; Redhill; On-site; GBP 80,000 - 100,000; Full time

Job summary

A prominent health service provider is seeking a proactive Business Support Team Lead in Redhill, England. The role involves managing a team of administrative staff, ensuring efficient operations within the Child & Family Health Services, and collaborating with senior leaders. The ideal candidate will have a minimum GCSE qualification, supervisory experience, and strong communication skills. This position actively supports rewarding health initiatives, providing opportunities for professional development while offering a competitive salary starting from £26,250 and various employee benefits.

Benefits

Group pension

Free tea and coffee

Access to discounts via My Reward Hub

Wage access services

Mental health and wellbeing support

Professional development opportunities

Qualifications

• Administrative experience in a busy, customer-facing environment.
• Line management experience.
• Experience of HR processes.

Responsibilities

• Provide day-to-day line management to administrative staff.
• Communicate with internal and external stakeholders.
• Manage verbal and written communications.

Skills

Communication skills

Organizational skills

Teamwork

Interpersonal skills

Planning

Confidentiality

Education

GCSE level or equivalent

Qualification in supervisory or line management

Tools

Microsoft Office

Job description

We are looking for a proactive, organised and people-focused Business Support Team Lead to play a key role in the smooth running and continued development of our Surrey Child & Family Health Services.

As we implement an enhanced service model and a strengthened Single Point of Access (SPA) approach across Surrey, this is an exciting time to join us.You will work closely with senior leaders to help embed and promote the SPA model, ensuring families, partners and clinicians experience a clear, coordinated and responsive route into our services.

In this leadership role, you will provide day-to-day line management to a team of administrative staff, ensuring workloads are effectively organised and that performance, attendance and appraisals are delivered to a high standard.

You will oversee administrative operations within the locality, supporting the Business Support and SPA teams to work efficiently, consistently and collaboratively to meet the needs of children, young people, families and our frontline clinical teams.Alongside your leadership responsibilities, you will maintain your own administrative workload and may provide cover within the wider Business Support team when required.

Our Business Support function is central to the success of the service, delivering high-quality organisational and administrative support across a wide range of office and service activities.

Main duties of the job

Provide effective day-to-day line management to administrative staff, including regular supervision, one-to-ones, absence management, appraisals, training and workload allocation.

Communicate clearly, professionally and confidentially with internal and external stakeholders.

Work closely with managers and senior practitioners to ensure statutory and service timescales are consistently met.

Manage and action verbal and written communications, ensuring information is shared accurately and promptly.

Represent the Business Support function at a range of meetings and contribute actively to discussions and service development.

Use sound judgement to make decisions, identifying when issues require escalation to senior colleagues.

Support recruitment activities, including shortlisting, interviewing and onboarding of new team members as directed by the Business Support Manager.

Prioritise your own workload while ensuring the teams tasks are managed effectively within a busy and fast-paced environment.

About us

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.

To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2

Job responsibilities

As a Business Support Team Leader, you will be part of our valued team within our Surrey Child and Family Health Services, with access to:

• Salary starting from £26,250 with access to our group pension
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
• An open and just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year.

Job description

Job responsibilities

As a Business Support Team Leader, you will be part of our valued team within our Surrey Child and Family Health Services, with access to:

• Salary starting from £26,250 with access to our group pension
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
• An open and just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year.

Ideal Candidate

Essential:

• Good general education to at least GCSE level or equivalent, including Maths and English.
• Qualification in supervisory or line management / relevant experience to NVQ 4 or equivalent level.
• Administrative experience in a busy, customer facing environment.
• Line management experience.
• Excellent planning and organisational skills and ability to meet deadlines.
• High levels of computer literacy to include a good working knowledge of Microsoft Office packages incusing Outlook, Word, Excel.
• Ability to work as part of a team.
• Effective interpersonal and communication skills, both verbal and written.
• Ability to work with discretion, sensitivity and maintain confidentiality.
• Ability to prioritise and manage own workload and that of the team, in a busy environment.
• Experience of HR processes.

Desirable

• Previous health or social care experience.
• Knowledge of clinical systems or databases

Other requirements: the successful applicant will need to be a car driver

Please see attached Job Description for full Personal Specification.

Person Specification

General Requirements

• Click Apply for this job above to view the Job Description on our career site
• Click Apply for this job above to view the Job Description on our career site

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.