Customer Service Manager - Retail Team Lead, 33 Days

BM Stores; Harlow; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading UK retailer in Harlow is seeking a Customer Service Manager to lead the checkout and cash office areas. The ideal candidate will possess retail management experience and a strong focus on customer service. You'll be responsible for leading a team, ensuring excellent service standards, and supporting employee development. This position offers competitive salary, bonus potential, holiday, and exclusive employee perks. Join us to shape the future of this fast-growing company!

Benefits

Competitive salary + bonus potential

Up to 33 days' holiday

10% discount at B&M and Heron Foods

Clear career path with progression opportunities

Exclusive colleague perks & wellbeing support

Qualifications

• Experience managing teams in retail or hospitality.
• Strong numeracy and problem-solving skills.
• A flexible, hands-on attitude with great people skills.

Responsibilities

• Lead and motivate the front-end team to deliver excellent service.
• Coach team members to build their skills and confidence.
• Oversee stock and cash control procedures.

Skills

Retail management experience

Numeracy

Problem-solving

Customer service

People skills

Job description

A leading UK retailer in Harlow is seeking a Customer Service Manager to lead the checkout and cash office areas. The ideal candidate will possess retail management experience and a strong focus on customer service. You'll be responsible for leading a team, ensuring excellent service standards, and supporting employee development. This position offers competitive salary, bonus potential, holiday, and exclusive employee perks. Join us to shape the future of this fast-growing company!