Help Desk Assistant WMF2497e

Westmorland and Furness Council; England; On-site; GBP 22,000 - 28,000; Full time

Job summary

A local council in the United Kingdom is seeking a Helpdesk Assistant to work within the Corporate Asset Team. The successful candidate will provide high-quality customer service and manage maintenance requests effectively. Key responsibilities include logging tasks, liaising with contractors, and ensuring compliance with safety standards. Applicants should possess strong communication skills and relevant experience in customer service. The role offers benefits including a competitive pension scheme and enhanced annual leave.

Benefits

Competitive pension scheme

Enhanced annual leave

Various perks and discounts

Qualifications

• Experience in providing electronic and telephone helpdesk services.
• Ability to engage with customers on maintenance issues.
• Skilled in liaising with contractors and ensuring compliance.

Responsibilities

• Deliver high-quality customer service.
• Log maintenance tasks and issue instructions.
• Liaise with contractors for maintenance compliance.

Skills

Strong communication skills

Customer service experience

People management skills

Job description

We are seeking to recruit a Helpdesk Assistant – Corporate Asset Team

The successful candidate will understand the requirements to deliver the highest level of customer service and have experience in dealing with a wide range of stakeholders. Strong communication and people management skills are required with the ability to engage customers/building users on often challenging maintenance issues.

Working closely with Maintenance, building users and Facilities Management to ensure maintenance tasks are logged and instructions issued for all assets and liaising with contractors to ensure that work is carried out safely, safe working practices are followed, and high quality work is delivered at all times.

Who we are looking for…

We are looking for an experienced customer services practitioner who is skilled in:

• Provide electronic and telephone helpdesk facilities for users of all council and agreed external buildings. To receive requests for all appropriate maintenance/service works; taking responsibility for determining the prioritisation of such requests in line with the pre- determined priorities agreement.
• Offer guidance and challenge where appropriate on non- compliant requests from all building users, thereby supporting the re-shaping and investment of the Corporate Portfolio in line with Corporate Strategies. (Service and Area Planning reviews.)
• Liaising with approved contractors placing orders for the delivery of all agreed reactive, planned preventative and statutory maintenance/ testing. Liaise with appointed Contract Administrators to ensure that all properties are maintained to comply with the latest legislation, policies and procedures.

The role focuses on delivering high quality customer service putting customers at the heart of everything that we do.

What can we offer you!

Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site. Our benefits | Careers (westmorlandandfurness.gov.uk)

Would you like to find out more?

For further information about this role, such as responsibilities and essential criteria please view the below attachments:

• Post Specification
• Role Profile

If you have any queries about this role or would like an informal chat about this opportunity, then please contact [e-mail] or [e-mail].

To apply please click the Apply Now link below.