AV and IT Helpdesk Officer

eTeach UK Limited; Gloucester; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading educational institution in Gloucester seeks an AV and IT Helpdesk Officer to deliver high-quality support services to students and staff. This role involves working collaboratively across departments, providing technical assistance with a focus on customer satisfaction. Candidates should have experience with Windows operating systems, Microsoft Office, and AV equipment. The position offers hybrid working arrangements and a fantastic benefits package, including generous annual leave and support for professional development.

Benefits

Hybrid working arrangements

25 days annual leave

Employee assistance programme

Generous pension scheme

Employee discounts scheme

Onsite fitness facilities

Cycle to work scheme

Support for continuous professional development

Flexible working opportunities

Enhanced parental leave

Qualifications

• Demonstrable experience providing technical support in a relevant environment.
• Ability to deliver exceptional customer service in a fast-paced setting.
• Confident communication of technical information to diverse users.
• Remain calm and effective under pressure, managing competing demands.

Responsibilities

• Deliver high-quality AV and IT support to students and staff.
• Provide an approachable and responsive helpdesk service.
• Diagnose and resolve technical issues effectively.
• Contribute to the continuous improvement of AV and IT systems.

Skills

Technical support experience

Customer service orientation

Ability to multitask

Team player

Proactive approach

Tools

Windows operating systems

Microsoft Office applications

Active Directory

AV equipment

Job description

AV and IT Helpdesk Officer

£25,660 - £29,415 per annum (depending on experience)

A minimum of 37.5 hours per week

Permanent

About the Role

• Work in partnership with academic departments and professional services to deliver consistently high-quality AV and IT support service to students and staff
• Provide a customer-focused, approachable and responsive helpdesk service, ensuring a positive user experience across all interactions
• Take a proactive role in the maintenance, monitoring and continuous improvement of AV and IT systems
• Deliver timely and effective reactive support, diagnosing and resolving technical issues as they arise
• Actively contribute as a key member of the AV and IT support function, supporting service improvements and the smooth day-to-day operation of systems

About You

• You will have demonstrable experience providing technical support within an environment that includes Windows desktop operating systems, Microsoft Office applications, Active Directory and AV equipment
• You will be able to deliver exceptional customer service in a fast-paced environment, communicating technical information clearly and professionally to a range of users
• You will remain calm and effective under pressure, confidently multitasking between competing customer demands and ongoing projects
• You will be a proactive and reliable team player, contributing positively as a pivotal member of the IT team and supporting the delivery of high-quality services

We offer a fantastic package of staff benefits including:

• Hybrid working arrangements with blended approach of office and home working
• 25 days annual leave entitlement plus bank holidays rising to 30 days with length of service
• Wellbeing support including our Employee Assistance Programme
• Generous pension scheme (LGPS)
• Employee Discounts Scheme
• Onsite fitness facilities
• Cycle to Work Scheme
• Support for continuous professional development
• Flexible working opportunities available
• Enhanced maternity, adoption and paternity leave

About Us

Hartpury University and Hartpury College are among the UK’s leading specialist education providers in agriculture, animal, equine, sport and veterinary nursing. Located in Gloucestershire, Hartpury University and Hartpury College sit side‑by‑side on a beautiful 360‑hectare campus. We provide world‑class facilities to more than 4,500 university and college‑level students studying undergraduate and postgraduate degrees, A‑levels and diplomas, as well as undertaking industry research. The University is rated top 10 in the UK for Teaching Quality (The Times and Sunday Times Good University Guide 2025) and has 97% graduate employability, whilst the College is rated Ofsted Outstanding in all areas. A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice. Hartpury is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We particularly welcome applicants that we are underrepresented in, including those from ethnically diverse backgrounds, LGBTQI+ communities, and those living with disabilities. As part of our commitment to equality, diversity and inclusion we offer a range of inclusive policies, flexible working arrangements and a multi‑faith space to support staff from different backgrounds. To find out more about our commitment to Equality, Diversity and Inclusivity, please click here.

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.

The closing date for receipt of applications is 4th January 2026. We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. Candidates must be able to demonstrate their eligibility to work in the UK.