Service Delivery-Jobs in Kanada

Do you love to collaborate and help businesses thrive? At Qualis as a Domestic Gas Engineeryou will be undertaking a range of gas related works to include servicing, breakdown repairs and installations.

We have twoexciting opportunities which will be based in Loughton, Essex. You will join us on a full-time basis in return for a salary between £38,000 - £40,000 per annum. Salary will reflect your skills and knowledge.

You will also receive other benefits including:

- Opportunity to earn a performance related cash bonus of up 15% of salary

- Pension scheme contributions set at 7% of salary

- Life Insurance cover at 4 x your annual salary

- Private healthcare

- 25 days a year holiday, plus bank holidays

Your role and responsibilities:

• To undertake all aspects of gas servicing, repairs and installations
• Excellent understanding of gas installations, servicing and diagnostic skills across a range of boiler manufacturers and systems
• Carryout works safely in line with current gas regulations
• Liaison with other trades (sometimes subcontractors)
• Order and collect material
• Proficient in using electrical and manual equipment
• Experience in social housing
• Excellent communication skills
• Experience/accreditation in renewable energies an advantage but not essential

• Maintain impress van stock of materials including recording usage on handheld device
• Use the delivery service and “Pod” assigned to you, to replenish your impressed stock, while minimising travel and downtime
• Specify and order specialist materials where required to complete task. Minimise any wastage
• Using the handheld device accurately to complete LGSR’s and record required information on job orders
• Ensure standby log sheets, material orders, vehicle checks, annual leave requests are all completed through our systems and in line with our policies
• Achieve relevant productivity and performance targets set on annual basis
• Inform Supervisors of work orders requiring cancelling, follow on works or change in status
• Produce short reports for Supervisors as required
• Draw any queries to a conclusion
• Produce a high level of first time fix
• Ensure company vehicle is only used in accordance with company vehicle policy
• Ensure the safe, effective use of tools and plant ensuring they are regularly maintained and serviced, and your supervisor is notified of any loss or damage.
• Compliance with all company policy and procedures
• Understand and abide with the Gas Safety (Installation and Use) Regulations 1998, Health & Safety regulations and ensure all work practices are safe
• Carry out risk assessments, reporting bad practice and dangerous occurrences to your supervisor
• Present a positive image of Qualis Management, wearing corporate work wear whilst working
• Act as an ambassador for Qualis Management and their Clients at all times
• To deliver quality workmanship within your specific trades and without close supervision
• Meet appointments as arranged with customers
• On completion of work inspect quality and be satisfied before leaving the customer
• Supervise apprentices if assigned and monitor the quality of their work
• Undertake flexible working patterns as required to provide effective, customer-focussed services
• Take part in the Out of Hours rota

• Ensure our customer service and delivery is excellent and continually improves.
• Ensure that our protocols and policies are implemented
• Demonstrate our governance mechanisms, ensuring appropriate standards of performance, operational effectiveness, probity, safeguarding, risk management, safety, and equality are maintained
• Participate in projects to achieve the most effective services possible for the community, partners and the organisation

What you will bring to the team:

Knowledge and skills:

• Ability to prioritise workloads and minimise unproductive time
• Good timekeeper with organisation and planning skills
• Self-motivated and a good team player
• Make sound judgements in line with the company’s guidelines and objectives
• Excellent communication and skills with a strong customer focus
• To maintain an effective and professional approach at all times
• Work collaboratively with colleagues, other staff, customers and partners to provide efficient and effective services
• Ability to problem solve, balancing customer needs with targets and constraints
• Provide advice and guidance to customers and staff
• Ability to use ICT systems and able to accurately record information in a format
• Positively promote the introduction, development and implementation of new technology and working methods to improve the service
• Keep up to date with developments and innovations in the Gas maintenance industry and maintain own continuous professional development
• Knowledge and understanding of relevant health and safety legislation to your role
• Actively engage in positive Time management
• Ability to work alone

Qualifications and experience:

• Current relevant ACS qualifications
• 5 years’ experience in the gas industry to acquire the skills and techniques of your specialised trade
• Holder of relevant current construction skills certification scheme CSCS site operative card
• Working knowledge of relevant Health and Safety Legislation
• Full driving licence as a work van will be provided
• Demonstrate a good understanding of safeguarding issues commensurate with the role
• A satisfactory DBS check is required as part of this role
• Working with customers to deliver a high-quality maintenance service
• Experience of fast paced maintenance and repair environment

Your team:

You will join a team where you will feel supported, trusted, and appreciated. Our existing team have a wide-ranging background and knowledge but most importantly, appreciate the unique skills and passions that each co-worker brings to the team.