Service Delivery jobs in United Kingdom

An exciting opportunity has arisen at our award-winning practice. We are looking for an individual to join our fast-growing, friendly team as a Healthcare Assistant.

You will work as part of the multi-disciplinary team here at the surgery, and take on additional training should it be needed.

We are looking for a friendly, professional individual that strives to go the extra mile for their patients.

To support the practice nursing and administrative teams in the delivery of clinical and administrative services, working as part of the practice multi-disciplinary team, delivering care within their scope of practice to the entitled patient population.

The Healthcare Assistant will deliver and assist clinical staff in the provision of treatment, preventative care, health promotion and patient education whilst also supporting the administrative team on an as-required basis.

Winshill Medical Centre is a small practice. We are extremely inclusive, engaging and our goal is to deliver the best quality healthcare to our patients. We are located in Winshill village of Burton-On-Trent, with excellent road and rail connections to the Midlands and beyond. We provide high quality care, and our patient-focus is reflected in our excellent patient satisfaction rates, high QOF achievement and Good CQC rating. * Our site is home also to with Physiotherapy, AAA Screening services, Midwives * 5,400 patients * Training and research practice * 2 GP Partners, 1 Salaried GP,Clinical Pharmacists, 2 Nurses, HCA, GP Assistants, Care Coordinators and Social Prescriber teams * Well organised reception and Admin team * EMIS Web, AccuRx, DOCMAN 10.

The following are the core responsibilities of the Healthcare Assistant. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

A. Support the practice nurse with health promotion programmes

B. Carry out baseline observations such as pulse oximitery, blood pressure, temperature and pulse rate, recording findings accurately

C. Undertake wound care, dressings and other clinical tasks as required

D. Support the practice nurse with the management of chronic disease clinics

E. Carry out BMI checks as directed

F. Act as a chaperone as required

G. venepuncture

I. Carry out ECGs as requested

J. Ensure specimens are recorded and ready for onward transportation

K. Provide support during minor operations as required

L. Ensure all clinical rooms are adequately stocked and prepared for each session

M. Ensure fridges are cleaned routinely in accordance with extant guidance

N. Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the organisations IPC policy

O. Deliver opportunistic health promotion where appropriate

Secondary responsibilities

In addition to the primary responsibilities, the Healthcare Assistant may be requested to:

a. Participate in practice audit as directed by the audit lead

b. Participate in local initiatives to enhance service delivery and patient care

c. Support and participate in shared learning within the organisation

d. Complete opening and closing procedures in accordance with the duty rota

• Healthcare qualification (level 3 or 4) or working towards gaining equivalent level Phlebotomy certification Experience of working with the general public Experience of working in a healthcare setting ECGs Venepuncture, including height, weight, BP, pulse Chaperone procedure Ability to record accurate clinical notes Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner
• Previous completion of the HCA Care Certificate - as detailed within GP Mythbuster No 57 - HCAs in General Practice Vaccination certification Experience of working in a primary care environment Wound care/removal of sutures and staples