GI Medicine Service Lead – Operations & Patient Experience

University College London Hospital; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare provider in the UK is seeking a motivated Service Manager to join the GI Medicine Team on a fixed-term contract. You will provide operational support, managing an admin team responsible for outpatient bookings and patient queries. The ideal candidate has proven leadership experience in a healthcare setting, excellent communication skills, and a strong track record in managing performance targets. The role aims to improve patient experience and service delivery, with a close report to senior management.

Qualifications

• Proven experience of leading and running a healthcare service.
• Experience of working within a busy NHS team.
• Ability to work autonomously as well as part of a team.

Responsibilities

• Lead and run the service, setting and monitoring key performance targets.
• Oversee the administration team and ensure efficient patient support.
• Drive improvements to the patient experience and service delivery.
• Report on cancer waiting times and RTT pathway performance.

Skills

Excellent communication and interpersonal skills

Ability to work under pressure

People management

Track record in managing performance targets

Job description

A healthcare provider in the UK is seeking a motivated Service Manager to join the GI Medicine Team on a fixed-term contract. You will provide operational support, managing an admin team responsible for outpatient bookings and patient queries. The ideal candidate has proven leadership experience in a healthcare setting, excellent communication skills, and a strong track record in managing performance targets. The role aims to improve patient experience and service delivery, with a close report to senior management.