Welsh-Speaking Receptionist & Customer Service

Powys County Council; Llandrindod Wells; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local governmental body in Llandrindod Wells seeks an individual with essential Welsh language skills to provide customer service at the County Hall Reception. You will manage customer queries sensitively and efficiently, utilizing council IT systems to record information accurately. The role emphasizes collaboration with colleagues to enhance service delivery. The ability to handle challenging situations and communicate fluently is crucial. This position offers a unique opportunity to contribute to community services and engage with the local public.

Qualifications

• Ability to engage in conversations fluently and accurately.
• Familiarity with idiomatic expressions and colloquialisms.
• Able to manage difficult situations confidentially.

Responsibilities

• Provide timely responses to customer queries both in person and over the phone.
• Manage communication sensitively and efficiently with all customers.
• Utilize council IT systems to maintain customer records and support service delivery.

Skills

Welsh language proficiency

Excellent communication

Customer service skills

Job description

A local governmental body in Llandrindod Wells seeks an individual with essential Welsh language skills to provide customer service at the County Hall Reception. You will manage customer queries sensitively and efficiently, utilizing council IT systems to record information accurately. The role emphasizes collaboration with colleagues to enhance service delivery. The ability to handle challenging situations and communicate fluently is crucial. This position offers a unique opportunity to contribute to community services and engage with the local public.