Senior Client Services Manager

Boden Group; Birmingham; On-site; GBP 50,000 - 65,000; Full time

Job summary

A leading real estate management firm based in Birmingham is seeking a Senior Client Services Manager to oversee front-of-house operations and build strong relationships with occupiers. You will be responsible for managing reception teams, ensuring a welcoming environment, and coordinating across facilities services. The ideal candidate will have proven experience in client liaison and excellent leadership skills, impacting service quality and tenant engagement positively.

Qualifications

• Proven experience in client liaison and tenant engagement.
• Strong leadership skills to manage front-of-house teams.
• Ability to coordinate across various service areas.

Responsibilities

• Act as the key contact for occupiers and visitors.
• Lead reception and concierge teams.
• Build and maintain strong tenant relationships.
• Coordinate with facilities management and security teams.
• Monitor performance and drive improvement initiatives.
• Manage budgets and service delivery metrics.

Skills

Client liaison

Service excellence

Relationship management

Job description

Job Description

Senior Client Services Manager – Estates & Facilities

Location: Birmingham City Centre

Sector: Real Estate / Facilities Management

Are you passionate about delivering exceptional customer experiences in a dynamic, high‑profile estate environment? We’re looking for a Senior Client Services Manager to lead front‑of‑house operations, build strong occupier relationships, and ensure seamless coordination across facilities and estate services.

What You’ll Do

• Be the front‑line face of the estate, acting as the key contact for occupiers and visitors.
• Lead front‑of‑house, reception, and concierge teams, ensuring a professional and welcoming experience.
• Build and maintain strong tenant relationships, resolving service issues and driving engagement.
• Coordinate with FM, security, cleaning, and maintenance teams to deliver a smooth operational experience.
• Champion service excellence, monitor performance, and drive continuous improvement initiatives.
• Manage budgets, reporting, and service delivery metrics to ensure value and efficiency.

What We’re Looking For

Proven experience in client liaison and tenant engag...