Public jobs in Grande-Bretagne

Go back University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

The closing date is 01 June 2025

An exciting opportunity has arisen for an enthusiastic and motivated Ward Clerk to join our team on our busy Respiratory High Care Unit, C808

We require a Ward Clerk who is able to work 22.5 hours per week (Monday to Wednesday) to help us maintain the smooth and effective running of our busy 24 bedded Respiratory High Care Unit

This is a supportive role, assisting the clinical nursing team and wider MDT to ensure the department runs smoothly.

You will need to be flexible, adaptable and have strong organisational skills. Excellent communication skills are important as you will be liaising with teams throughout the hospital whilst working closely with the MDT, relatives and patients.

To liaise with patients, clinical staff, GPs in person, via telephone &email

Show a caring & professional approach towards patients & visitors

Escalate patient queries, capacity problems and general issues to line manager or clinical staff as appropriate

Welcome & assist patients & visitors on arrival & inform appropriate staff.

Ensure that all clinical results & other clinical information are accurately filed

Ensure patient records are appropriately received & transferred in & out of ward

To carry out associated clerical duties, for example, filing , photocopying, distributing post, diary management & scanning

Undertake the role's duties in the case of a major incident in your department

Attend appropriate meetings as required by line manager

Take part in departmental audits & associated duties

Attend training courses

Assist in training of new members of the team

When requested, order stationary & essential items

Check & update patient details on arrival

Check incoming email inbox's daily to keep up to date with departmental & Trust information

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
• Supportive
• Respectful

• Previous reception or customer facing experience in a healthcare or public setting
• Clerical/administration experience including filing and/or reception
• Previous NHS experience

• Excellent/professional telephone/ reception manner
• Flexible approach to duties
• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
• Able to communicate clearly and act quickly in emergency
• Good IT skills including Microsoft packages
• Tidy and methodical working practice
• Ability to work effectively in a busy team, adjust to change and motivate others
• Ability to work independently and as part of a team
• Confidence to handle difficult conversations with patients, relatives and carers

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)