Service Manager - Sap Support Team

Talan; Wembley; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A service management company based in England is seeking an SAP Finance Systems Support Analyst. The role includes leading process improvements, managing team performance, and engaging with stakeholders to enhance SAP services. Candidates should possess robust experience in SAP environments, leadership skills, and the ability to analyze service performance data. This position also offers competitive salary, bonuses, and a comprehensive benefits package including flexible working arrangements.

Benefits

Competitive salary plus bonus

25 days annual leave plus bank holidays

Private Bupa healthcare

Flexible working

Cycle to work scheme

Matched pension contributions

Qualifications

• Proven experience in service management or similar role within SAP environments.
• Strong understanding of SAP support and maintenance processes.
• Excellent leadership and people management skills.

Responsibilities

• Identify and implement process improvements to enhance efficiency and quality.
• Provide guidance, coaching, and development opportunities for team members.
• Act as the primary point of contact for SAP service-related queries.

Skills

Service management in SAP environments

Leadership and people management

Stakeholder management

Analysis of service performance data

Education

ITIL certification or equivalent

Job description

Service Improvement

• Identify and implement process improvements to enhance efficiency and quality.
• Develop and maintain documentation for processes, standards, and best practices.
• Drive automation and optimisation initiatives where possible.

Team Leadership

• Provide guidance, coaching, and development opportunities for team members.
• Manage resource allocation and workload balancing across the team.
• Foster a collaborative and high-performing team culture.

Stakeholder Engagement

• Act as the primary point of contact for SAP service-related queries.
• Build strong relationships with business stakeholders to understand needs and priorities.
• Communicate service performance and improvement plans effectively.

Service Growth & Profitability

• Identify opportunities to expand SAP services within the organisation.
• Develop proposals for new service offerings and enhancements.
• Contribute to budgeting and cost optimisation strategies.
• Ability to provide support to wider team delivery projects and strategies where it is required, and as the team scale, SAP Finance Systems Support Analyst 3-Month Contract - Inside IR35 - up to 270 per day London based - hybrid working - 2/3 days office based Overview To provide first line support for users using the SAP S4HANA Public Cloud Finance System & SAP Analytics Cloud. To...

Qualifications

• Proven experience in service management or similar role within SAP environments.
• Strong understanding of SAP support and maintenance processes.
• Excellent leadership and people management skills.
• Ability to analyse service performance data and implement improvements.
• Strong stakeholder management and communication skills.
• ITIL certification or equivalent service management framework knowledge (desirable).

Key Attributes

• Strategic thinker with a focus on operational excellence.
• Proactive and results-driven.
• Ability to balance technical detail with business priorities

Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental and Energy Management Systems.

Benefits and Perks

• Competitive salary range plus bonus and excellent benefits package, 25 days annual leave, plus bank holidays
• Profit related Bonus (discretionary)
• Reward and recognition schemes
• Flexible working
• Private Bupa healthcare
• Life Assurance (up to 4 times annual salary)
• Matched pension contributions
• Season Ticket Loan
• Cycle to work scheme
• Buy and Sell annual leave
• Reimbursement of eye test and up to £50 towards glasses or contacts
• Corporate gym rates
• Employee Assistance ProgrammeSummer and Christmas parties, along with monthly Social@77